Download Tourist Refund Scheme apk 1.0.3 free for Android smartphone

30 Jun
Tourist Refund Scheme

Posted by Department of Immigration and Border Protection in Travel & Local | June 30, 2015 | 31 Comments

Apk file size: 2.2 MB

This is the Department of Immigration and Border Protection's Tourist Refund Scheme (TRS) Mobile application (the app).

The app will allow you to enter the information that is required to lodge a TRS claim. The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions.
When you have finished entering your information it will be stored in a QR code on your device. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS counter on your departure from Australia.

If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you may be able to use a dedicated queue to lodge your TRS claim.

Whats new

    Department re-branding.
    Simplified Chinese support.

Department of Immigration and Border Protection part of our Travel & Local and have average installs from 50000 to 100000. Last Update June 30, 2015. Google play rating is 81.7021. Current verison is 1.0.3. Actual size 2.2 MB.

Download tourist-refund-scheme.apk 2.2 MB


Bineet Singh Uppal

Good app but implementation at airport is still in its infancy Bar code scanner at Sydney airport to almost 10 mins to scan via app. Airport staff needs more training. The code was finally scanned after hopping over couple of counters.

Michael Simmonds

Easy peesy Swift pass through BNE

Harris Ansari

Very useful and time saving application

Alex McCarthy

App wasn't accepted by Sydney staff App worked, but the Sydney staff weren't trained on how to use it. They sent us back to the paper line, couldn't get the qr code to scan, and cost us more time than we saved.

Dane Lohan

Didn't work The lady couldn't read my code. They wanted me to zoom out but the app wouldn't allow me (samsung s5). Luckily there was no queue but the app was pointless

David L

Avoid the queues in sydney There was a massive line of Chinese tourist in Sydney. Maybe 100 ppl and you know the trs process takes time. There was only 1 person in the app line and took maybe 2 minutes to complete my claim. Highly recommended for ppl who value their time.

Gang Yuan

helpful for saving time The app is helpful, but the scanner seems a little insensitive to read the QR code smoothly.

Justin Huang

Convenient and save time

Brent Kij

Disgraceful Used the app in anticipation that it would save time for the processing on departure from Sydney International. Unfortunately, the line was so long that waiting for the GST to be refunded was not possible. Obviously the Australian Government does not want to be handing back GST, but there are many other countries that make this process so much easier electronically than waiting in a queue of 100 or so people. Getting through Customs and Security is a breeze, time wise, compared to claiming back your GST

Leila M

Useless - Screens don't accept input on Nexus 5

Glenn Hilber

The app is easy to use but the lady at the airport didn't know how to do it so after stuffing around for 5 minutes she ended up just doing it manually. How typically stupid of a government department to create an app to improve efficiency to just fail to train the staff so it is counter productive.

Dan Scott

Worked exactly as advertised The only thing I had to do is turn up the brightness on my Nexus 5 for the barcode to be scanned. Otherwise, it walked me painlessly through the required steps, and it was a treat to skip past the handful of people who were waiting in the standard line for their claim.

James K

Decent app but a major issue at the airport App does what it needs to do. But at Sydney TRS, the queues are filled with China nationals creating havoc and stirring commotion constantly. There needs to be a good behaviour requirement for claiming tax refunds else get out of the queue, this ain't a street market.

James Barron

App fine - service not With QR code & all still was in line (full of non english speakers with no QR code & unprepared to claim) for 45 min until I had to give up & run for gate missing both refund & airline lounge Not buying the "shop as a tourist in Australia" bull again - shopping in Australia is expensive & especially so when they make getting promised redund on GST impossible

Peter Coleman

App is great but waste of time The app is fantastic but the Border Force staff at Melbourne airport serve non app claimants much quicker. I wont bother next time.

Sam Stewart

Works It just works. Very easy.

Khue Trinh

Not useable There is no point using this app if the manual processing lines are moving faster. The have two lines for manual and one line for this app user at Melbourne airport

Matt Szwec

Intuitive. Time saving! Do it with one hand while you line up!

Alan Wang

App fine service not Still had to wait in line

bhushan pawar

Very good app Excellent for easy documentation and swift process

Daniel Tran

Australian government wins again! Ran from domestic to international as I was only given 90 minutes for the international connecting flight. Got through immigration in record time and had 40 minutes until the 30 minute cut off at TRS counter. Only to have the lane for the TRS app code fast lane unavailable. F¥!& you Australian customs!

Charles Lee

No point... Phones are not allowed at the TRS counter in melbourne, I had the QR code but the guy told me off for bringing out my phone.

Briana & Brad

Waste of time I completed everything and got my QR code ready at sydney airport only to be told to complete a paper form and submit in an envelope with my receipt. They said I'd get the receipt returned to me if I included a self addressed envelope. This was 30 Dec. Now nearly a month and a half has passed. I've received no refund and no receipt back..which I wanted to keep for warranty. I had left plenty of time to process this at the airport and would have preferred if this app was useful and procedure was followed

Leah Duncan

Constantly crashed. Couldn't enter anything without it crashing. After the 8th attempt I gave up.

st cr

worked great sped up the airport process and was easy to use.

Kristin Chen

Don't accept invoice more than 30 days?? I entered invoice that is 48 days before departure but the app is not accepting it. Can u please fix?

Robert Sylvester

Great app easy to use

Jarryd Doran

Good concept, poor implementation What's the point of this app when it still requires a staffed kiosk for it to be processed. No staff at the customs kiosk, requires the traditional paper forms to be completed. Making the app pointless


Useless Don't bother, the app is useless. Just do it the old fashion way!

Joanna W

Only works if a person is there to scan your QR code I'd followed every instruction to the letter. I entered the info into the app. I brought along the products and parts in my carry-on so I'd have proof. I had the resulting QR ready on my phone...but there was no employee at the office at the Darwin airport to scan it. Only a stack of paper forms I could fill out and staple with my original receipts, which of course I didn't have bc I used the app. I emailed an enquiry, and they have replied: I do not get a refund.

Troy Stephen

What a joke Stood in line for 40 min. Only 3 staff on duty. They eventually gave up and told us all to fill in forms.... everone was furious. seriously TRS you are a joke. Zero stars if i could.

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