Download Total Connect 2.0 apk 3.8.1 free for Android smartphone

22 Mar
Total Connect 2.0

Posted by Honeywell International, Inc. in Lifestyle | March 22, 2016 | 193 Comments

Apk file size: 39.0 MB

The Honeywell Total Connect™ Remote Interactive Services app gives you real-time control of your Honeywell security system from anywhere. You can remotely control your security system, Z-wave® enabled devices (e.g. lights, locks and thermostats) and view live, streaming video of your home and business wherever you are.
Requirement: Compatible Honeywell security system with a subscription to Honeywell Total Connect 2.0 Remote Interactive Services. Please contact your security professional for additional information.

Feature Highlights:
• Arm or disarm your security system
• Turn lights off or on
• Adjust thermostat temperature
• Unlock or lock doors
• View live video and recorded clips from your Honeywell Total Connect cameras
• Wi-Fi® Signal strength indicators for Honeywell Total Connect cameras
• Create and control automated scenes for convenience and energy savings
• Create users and manage their security system user codes
• Language support for: Latin American Spanish, French Canadian, Brazilian Portuguese
• Receive email and text alerts about selected events in your home or business, such as extreme temperature changes, motion detected in restricted areas, movement of valuable items and more.

*** NOTE – For existing Total Connect™ users that are already using Total Connect™ (The version with the red icon), this version of Total Connect 2.0™ (Blue Icon) will not work with your existing security system hardware. Please contact your security professional for additional information. Honeywell will support and maintain both versions (Red and Blue) of this application ***

Whats new

    - Fix for 103 error when trying to install the app.

Honeywell International, Inc. part of our Lifestyle and have average installs from 100000 to 500000. Last Update March 22, 2016. Google play rating is 76.6264. Current verison is 3.8.1. Actual size 39.0 MB.

Download total-connect-2-0.apk 39.0 MB


Jeff Stefanski

Update is now messing up When you arm system via TC now,the app doesn't let you know that the system has been armed. You have to log out then log in again to show conformation

kevin s

The old app works better I have been reading some of these reviews and u tell us that it's our phones or something. Its not my phone my total connect work great until i updated this app. Come on it seems like everytime Honeywell or total connect does something blame it on us Today it has taken 4 tries uninstalling then reinstalling the app and my cameras now take forever to come up and all was fine until I updated the app.

Pranav Patel

Armed And Disarm Is there an app for windows devices or online portal for first alert professional security systems we are planning to switch. Thank You.

Joshua Unseth

Very nice A few problems with the most recent update. But for the most part it does exactly what I expect it to do. And I'm sure the bugs will get sorted out quickly.


Lost ability to control thermostats. New version is still broken!!! Just lost the ability to control anything under 'automation' (lights, thermostats, etc)

chris murdock

Easy Nice update. Looks softer and cleaner. I like the feature to add scenes.

Carolyn Dickerson

Needs work When my alarm went off the app doesn't go off my phone. Doesn't inform me at all.

Scott Britt

Note 4-lollipop automation control not working So I just updated my phone on Verizon to lollipop and the ap works...but I no longer can control manually my automation light switches,etc...please can u fix?

Ray Frans

Not Satisfied With This Application Although my wifi signal is strong on both outdoors Honeywell cameras, this application only shows the front outside camera and not the backyard(x) is shown. When I am at home, I would have to reboot the outside backyard camera for it to be . on this Application. Away from home, I am not able to reboot the camera mentioned. Paid serviceman to resolve this problem, to no avail the camera in the backyard is unreliable along with this application. Why, it is all part of an expensive unreliable system.

Justina Cammack

I'm a first time security system owner and its a two thumbs up here I also was never given a login or password for my mobile its a basic alarm system no cameras nothing


Total Control App Just had gateway installed works great using the computer. Phone app says login in error when try to log in. Galaxy S5 running Lollipop.

dan m

Constantly having problems where I disarm the system from my phone, it shows that it is disarmed then I open the door and the alarm goes off. Really awesome when I get home from work at 5am and it wakes up my kids.

Dianna McKeever

App no longer works I am not sure what happen it was working fine until 4-25. The app will not let me set or disarm the alarm. Please fix

Brent Daigle

Cricket wireless warning. Switched to cricket and although there is a drop-down for cricket on the website, sms on cricket doesn't work. Honeywell refuses to talk to you and tells you call your dealer! But the dealer doesn't have any way to fix it because Honeywell makes it!!!

A Google User

Last Update sucks.... won't work half the time. Was working fine....Please FIX

Boris Shnayder

Great app, Please add an access to thermostats free, so people can use one app.

Jose Rabell

Doesn't work anymore Latest version won't let me control the alarm from my smartphone

Ryan McLean

Password help So when you need to find out our password it brings you to a page and you put in your email and username but it never sends you an email. POS app. Go figure it's a Honeywell product.

Wesley Eubanks

Okay You can't save videos from this app or lock them to keep them from being deleted, all you can do is view them. But everything else is OK.

robert morgan

Needs a button for each camera to turn off/on i turn my indoor cameras off when im cant do it....would be 5 stars

John Daniel

Worked fine til 3 days ago Sensor screen doesn't report all open areas. Shows correctly on console at home and console display on app. Worked correctly 'til about 3 days ago. Prior to that wasn't gettting all text messages on arm & disarming from home. Help please..

L Williams

Inconsistent This app will not work consistently. I reached out for support and got advice....don't bother.

Ricardo Garcia

automation not working since the last update the automation doesn't work anymore please fix

Mike Heyman

Please help App was working fine on my note 4 until lollipop update. Now it is very quirky. It takes forever to arm and disarm. I have to open and close the app 5 times until it connects. Then I have to use the keypad to arm and disarm. That's if I can get it to the keypad. PLEASE HELP!

brett bowman

Sync issues - galaxy s4 I now can't get the app to sync with the system. I have tried uninstalling then reinstalling but that hasn't worked

Devon Aaroe

Poor compatibility Does not work at all with the thermostat which is synced to the alarm panel. Other than that, mediocre product. Nothing really great about it... Looks like they need to read their comments on here.

Mike Kelly

It's been good. No problems until yesterday The app's been great until yesterday when the events list stopped updating. Restarting the phone and reinstalling the app hasn't resolved the problem. I can still open & close the office remotely, but those events don't show anymore on the phone (Samsung GS4) or the website.

Ronald Epperson

No longer works Called Ackerman and left message to no response. Sad considering we are paying for this service.

Tom Linder

I've had this app for about 3 months and it no longer notifies me of anything

Krista Evans

Not working Not working since I got lollipop. Please update! I can't control the thermostat or the locks.

Robert Traphan

Works well Works well now.

Kenneth Watts

Alarm Love this app

Johnny Johnson

Love it New release works great!

Pete Roman

Currently useless Just upgraded to total connect 2.0, instead I have "no connect 2.0". Phone is running communication, check Internet connection... error message.. I'm hoping this is a temporary setback.... Please fix soon. Update arrived tonight... Seems to be working well... Nice job Honeywell.

James McEntee

This app is garbage its never works right and we pay to be able to use it and it doesn't it's really annoying

Chris Vogt

Good bit could be better So I need to know how to edit the Sensors? It is worthless to have 32 generic sensors.

Cory short

I am not able to lock the doors from my mobile. Is there anything I can do? I tried that link... I can't click on it from cell. So I typed it.. it didn't work. I've call customer support. . With no luck.. maybe if I delete the app and re download? The app doesn't show the lock at all. Not in the automation or anything

Alejandro Guevara

Cut them some slack. Even the police are not a solid method of protection but we cut them slack. This app is running smoothly for myself. Let the support team Do their job. So keep complaining but don't attack them. Let them know what is wrong. To keep our houses locked ?

robert morgan

Still needs a button for each camera to turn off/on i turn my indoor cameras off when im cant do it....would be 5 stars

Shane Massey

Improved since update Have used this app for some time now for business and personal use. I really like its functions and the latest update seems to have improved its speed and reliability. Also glad the single button away and stay arming commands are back.

Frank Fay

How do I label my sensors? Instead of it saying sensor 1 and change it to front door?

chris murdock

Easy, thanks for the fix The update fixed the slow refreshing. It seems to be working great again.

Brent Daigle

More steps :-( Arm *away and *stay buttons reduced to a single #arm button. Arm selection appears after pressing top level #arm button then selecting *stay or *away. Result is an extra step/press/choice to arm your system.

Darren Yukihiro

Update created a new issue for me I recently upgraded to cellular monitoring and just had three cameras added to my Total Connect 2.0 account although I've been using the mobile app a few weeks prior. Before the cameras, when I looked at the Events tab, all of the entries were time stamped in 12 hr format. After the cameras were installed, the Events entries were time stamped in 24 hr format. I logged on to the TC desktop version to check my settings. My profile. location, camera settings, etc were all in 12 hr format. My phone is also in 12 hr format. I called my home alarm provider and they suggested I uninstall/reinstall the mobile app. That didn't fix the issue and it created another issue. They ended up logging into my account to run a panel sync and it initially worked. I logged out of the mobile app, logged back in, went to the Events tab and I literally saw the 12 hr format change back to a 24 hr format.

Shannon Riggins

Unreliable I was pretty sure I armed the alarm, but I always want to double check. It continuously says disarmed and freezes on "arming". It says out of sync and no matter how many log outs or uninstalls I've done, I can't get peace of mind.

Anthony Negron

Keeps crashing I like the app and its feaures and havnt had trouble connecting. It keeps crashing in my Galaxy s5 active nearly every time I use it, it just goes to a black screen and I have to manually do a forced stop in app manager. Other than that its a pretty straightforward app and easy to use. When they get the crash problem resolved, its definetly 5stars from me.

Jessica S.

I switched from ADT to Safeguard and had to get rid of my keychain remote, but was told that using this app on my phone would be just as easy. Guess what??'s a huge pain. It would be fine if the app actually worked the way it was supposed to. It always gets stuck on "connecting" so I can rarely even select whether I want to arm or disarm. Sometimes it helps if I go to a different screen within the app and then back to the arm/disarm screen and then it will let me, but it never ever lets me do it the first time from the arm/disarm screen. It's incredibly annoying and I've had to restart my phone or reinstall the app so many times just to make it work. I know some may think it's my phone or my phone service that's the issue, but I have a new Samsung Galaxy with Verizon 4G. I don't have problems with any other app. This one frustrates me on a daily basis. Wishing I could just have a keychain remote back. I gave it two stars because the concept seems great, but this app stinks!!! UPDATE - Honeywell asked me to contact them directly with the issue. Thinking they would actually help, I did what they asked. Guess what?! No response. I guess their customer service stinks just as much as this app!!

Christopher Costanza

Great App Love the app, very easy to use! Honeywell, I am a security professional and a few things that you all are missing 1. I cannot create a condition within the sences for my home automation. I am looking to be able to turn on a certain light only between certain hours based on a motion trigger. Although this can be done via my Tux WiFi, it would be even better to have this option capable through the app. 2. When will Additional partitions give us notifications? Also paientially awaiting the CDMA units! ;)

Chris Vogt

Honeywell please email me again with instructions. The email I received from you said to contact my Alarm Company. They have not been able to help as they themselves do not know how to edit these sensors.

DeNarrard Gipson

Why can't I add cameras I know my security company wants to make more money and sell me a set of security cameras but I already have cameras I would like to access via the app. Would be nice to add your own security cameras to view.

Billy Thomas

Latest update sucks This update its stupid! Go back to the previous version. Now you have to click more buttons to arm. Before it was one.

Jonathan Sulinski

Good but.... Worked on old iPhone about 90%. New Samsung note 4 and it arms the alarm but will not disarm, freezes or disconnects, going on a week now. Not convenient when the chimes wake up a newborn instead of one single disarm chime. Not happy.

Tony Stamps

It takes forever to arm or disarm. Sometimes doesn't do anything but say arming. 5min

Craig Louis

Works Well but requires reboot Total Connect 2.0 works well for our Interface Security implementation. Unfortunately, the app now requires frequent phone reboots as sometimes it just shows a blank screen on launch. Hope it's fixed soon.

Nathan H.

Automation Issue FIXED Arm and disarm work great! No automation control for Zwave switches/devices, they don't even show up within the automation tab. Update 1-27-15, I emailed a reply to someone with Honeywell Total Connect who appeared to care but have never received an email back nice attempt at the failed customer service. 1-29-15 There customer service contacted me via email and we were able to fix the issue I had. Thanks for the help.

Jack Taylor

Just looks bad... It may be functional, but most of the time, it switches between 24 hour and 12 hour time formats constantly. And how outdated can this be-no google material design? Almost every other 100k+ app has that.

Curtis Reynolds

Looking Forward I've only used the app in demo mode so far as a visual tool for clients. The demo crashes often, hoping this is not the case for the actual app. Also, I'm very much looking forward to individual disarm/away/stay buttons on the main page. That would really clean things up.

Steve Baker

iOS port Come on Honeywell, give Android users a proper app, not just a port of your Apple app.

Steve Bower

Won't log in App crashes instead of logging in when I enter my username and password. No response from Honeywell after 2 days of reporting this. Follow-up: The app opens a window to report the failure and that's how I replied. Now I'm adding this on my laptop. Also adding a star for responding to me. I'm using a Motorola Bravo cell phone running Android version 2.2.2. Hope this helps you troubleshoot (or it may be the problem).

Ian McCormick

Needs polish Like the attempt to clean up the app and glad to hear the old two arm buttons are coming back. But can you also get this app to arm as quick as the old version. It takes forever now. Also one last little thing, the apps icon has to be the ugliest dated one I've seen in awhile. Please a little more polish all around and this app will be great.

Olga V

Lack of panic button I'm so disappointed that there is not a panic button. Even the old system I had from north star had a panic button

J.R. Mudrak

Very Buggy I use this app for work. Sometimes it won't connect, sometimes it acts like it is working but its not. I have to delete the app every time it updates and then redownload.

Gail Brown

Updating app Since updating the app the icons for stay and away have dissppeared. It's was easier to set with one touch.

Pranav Patel

Armed And Disarm Is there an app for windows devices or online portal for first alert professional security systems we are planning to switch. Thank You.

Michael Byrd

Pin Log On I wish the app had the ability to use a pin number for login after completing the set up. The app times out after a while. Then you have to enter user name and password again to set alarm or check status. Not a deal breaker but annoying.

Dan Buda

Minimal functionality Neither my thermostat or touch pad respond to the apps commands. The alarm can be armed and disarmed from the simulated keypad only.

Kameron Warrick

**updated** Issue was with my local alarm company and not the app. Still wish I could "arm away" from the app. Works well on my phone** I used this app several times per days until I updated. Found out it didn't work when I tried to remote unlock my door and turn off the alarm. Had to choose to either tell my codes to the dog sitter or turn around on day one of my vacation. I'm disappointed and scared now that someone knows my code! Nice way to start my vacation!

Alice Esposito

Works great Nice update. Already used test drive to demo to a customer. Thanks for adding to Android!

Lauren Landfield

Nothing but problems After a year, still same issues of inability to synch many zwave,like schlage door lock(doesn't indicate correct lock status ). NOW automation won't even start (on GS4). On ipad where automation does open, synch with Somfy shades doesn't work (no idea if open or closed ). It seems like nobody does QA for major devices on software releases and my alarm company Burgarello has been clueless on how to fix synch so the field support network is dysfunctional.

Suzanne Wade

Wont work and wont send me my information when I submit the forgot sign on request

Kris Lemke

Update is broken Unable to arm/disarm since latest update from both of my devices. I'm using a nexus 7 LTE and a lg g3.

Jack Wilson

Update Since the update I can not use app, sucks!

James Harner

Great App :) Thanks for total connect. It makes life easier for someone on the go. Keep up the good work :)

Tony Salamanca

Just got it In theory it works but missing things. Added simple z wave lamp but I don't see those automations on app

Kenneth Millets

No Automation My app will not show automation. It will not let me control my lights from the app. It does not even show up.

Michael Korb

App not working right Last summer I was able to control the AC with no problems. Now that I need Heat the phone app won't switch to heat. It will momentarily but reverts back to Cooling. Question, whould the tuxedo work better if it were hard wired to the internet?

Barbara Memon

The app won't let me log in anymore I have had this app for almost a year now and all of a sudden it won't let me log in today. It doesn't give me any messages stating whether I am doing anything wrong or not, it just doesn't go forward when I press login.


Worked fine in the beginning and then.... I enjoyed being able to arm and disarm the system without having to get out of bed, and then nothing... it always says armed away...while we are home :-(

Michael White

Doesn't work I like the idea and would have given it 5 stars but it never works. Have had it for 2 years almost and I can count on one hand how often it has worked for me.

Teela English

Takes forever to put alarm on It takes forever for the app to load, sign in, and arm or disarm. It takes less time for me to get dressed and go all the way down stairs to disarm or arm the alarm.

gary chance

Galaxy note 5 New update broke the future that showed faulty zone under alarm, so you could bypass as they popped. N upow i have to mauel enter the zone on the keypad and press the codes to bypass each zone. Pita!! How does every update break more than it fixes??

Greg Morgan

Missing automation as depicted in the pics Automation was available on previous versions of the app but has been removed with updates, please return the automation feature or update the picture and description.

Dominic Prestifilippo

Though functionally effective, it's basically a ported web-app. It seems each screen is dedicated to a new function, and each new function takes seconds to load. Functionally this is tolerable as it provides previously impossible remote access to an alarm system and connected devices. However, on an absolute scale when compared with other apps, and even other apps to control connected devices it is tedious and laborious. I'm not inspired to continue building out a connected home that requires this interface to control, that's for certain.

Imtiyaz Maredia

Request for support for bigger screen devices Can you please make app look more polished on nexus 6p kind of miss the way it looks on iPhone 6s plus. Also can we get support for nexus imprint.

Jason May

Push Notifications You guys told me in an email last year that you were hoping to have push notifications available by the end of Q1 of this year. How is that coming?

Nathan H.

Automation Issue FIXED Arm and disarm work great! No automation control for Zwave switches/devices, they don't even show up within the automation tab. Update 1-27-15, I emailed a reply to someone with Honeywell Total Connect who appeared to care but have never received an email back nice attempt at the failed customer service. 1-29-15 There customer service contacted me via email and we were able to fix the issue I had. Thanks for the help.

Bryan Wilde

Not working since day 1. They have been out 3 times to check alarm but i still don't have an app that works. Totally useless alarm without wireless control. Should have stayed with vivnt. At least they are not liars....and it worked great. Now stuck in a 5 yr helltract they refuse to let me out of. Horrible company.?

Rockpea E

Need reminders I had previous alarm app with another company that I could set reminders if alarm wasn't set at a certain time and it would send me a text message. It would also text if me or my husband set alarm. That way if we weren't in the same room, the other would know if alarm was set.

Zee B

Issues Very Flaky lately when arming and disarming. Doesn't always work. And for automation you don't have a simple on off switch option. The lamp has an on/off switch but has a dimmer too.

chelsea b

Very efficient and effective Its great! Some alarm companies cant see when residental homes are secured unless youve specified that service; with this app i can check on my home at any given moment to ensure my security that much more.

Todd Sims

Can't connect- not reliable I am a business owner and had current system installed to be able to arm and disarm system remotely. Unfortunately, system does not connect reliably- if at all when dealing with partitions. If only using one partion where you do not have to use the keypad button to enter commands then it may work for you? But from a security point of view this system is not reliable. I do not recommend this app/honeywell system for serious remote control of your business or home especially with a partioned system.

Paula Troyer

Will not let me log in today. And when it did half the time the thermostat would not change to my commands. I still have to go to the main control panel. Also the scene functions only run right about half the time.

Yari Adorno

Not working The app it's not working. I'm trying to connect my office alarm from the app because I'm not there and it's not working....The app said: "Web Service Error. No active security system command scheduled."

juan amaya

The app don't work, I tried disconnect my system and all the app don't work do not let me sign in

Kim Rooney

What happened? All of a sudden I can't log in. I uninstalled and re-installed and it just keeps recycling to login.

Steve Baker

iOS port No longer shows zone status. Come on Honeywell, give Android users a proper app, not just a port of your Apple app.

Marcus Grice

Can't log in... I tried to log in from my phone today and it won't let me. I updated the app and everything else I could think of. What's going on?

kevin s

HONEYWELL FIX YOUR APP Total connect has to be the worst app for my android cell I have ever used. Problems from very slow setting of alarm to saying it's alarmed on total connect and it's not actually set. To not being to disarm the alarm from cell. I use to trust honeywell products not any longer. The feed back response is not of what a company of this size . Also lately when u set the screen on total connect Web to view larger pic via your. Email or cell it changes back to small screen, then have to the process all over

Marie Senior

Terrible app I have a problem with one of my sensors and they came out fixed and on the app it is still saying there is a problem with my sensor I have uninstalled and installed again and it's still showing the same thing plz fix

Blake Satter

Great system Love the way it works. Really easy to use. :) Plus great customer service.

carlos Negron

Needs improvement This app needs improvement. If the system is disarmed but not ready it should say it and maybe be orange instead of green. Besides that it should have a built in panic. This app sucks

Ricky Lamar

Doesn't work at all I cNt even log in to the app. I enter my credentials and press log in and nothing happens. Tried from different devices

javier luna

Very bad for security When i log in says its armed stay but its not and will not update, so if iam away from home and check on the status its saying my house is protected when its not, like i said very bad for security

Ed Jones

Ed If this app is the best you can go it is not worth it. Wont show camera in real time. It will stop working you then have to log in again. The system is not worth having.

Elaine M

Not private? My activity list has all kinds of events going on that are definitely not taking place in MY household. I'm not sure if I even feel safe anymore. It only worked for about 2 weeks and now it doesn't work at all.

Thomas Beczala

LOGIN ERROR I wont let me log in for some reason. The same log in works via web. :(. Help

Danny Archuleta

After update no longer works No longer able to log on with Samsung S5 after update. Useless now for security.

PAT Mitchell

Total control Great way to keep your home secure. So easy!!

AKM .Computer

Garbage Worked once to disarm, now i just get the status only

Daniel Christensen

Besides being a bit buggy, the biggest improvement to this app would be to add a Push Notifications feature. Updates are few and far between. I have been using it for almost a year now and the fact that there are still no Push Notifications makes me wonder if it just not possible with their system. Relying on emails to inform me of an alarm event is definitely not how the way to go.


Wtf Use to work fine! Now I cant arm or disarm my alarm with this app. When it "does" work it takes freaking forever now. Not happy!!!!

Rene Perez

... this app doesn't work as described, don't show the correct status of the alarm system, also I never get any notification if any door is open or the alarm was activated/deactivated!

Hector Garcia

Have a new application total connect 3.0

Brett Holt

Push Notifications Push notifications directly from the app would be a huge and simple improvement to make. Emails and texts can sometimes be delayed. A material update would be nice too. Setting and disarming through the app is usually a slow process.


Great App and Support Works extremely well. This updated corrects the display of bypassed zones. Great support

Stas Ushomirsky

Poor User Interface Poor User Interface. Really needs a major redesign and improvements in UX to bring it up to current Android standards.

Barb Deeter

Question Why can't I get the icon to show up on my phon

Greg Hillensbeck

Android wear support Any plans for Android wear support? Can't be outdone by the wife's Apple watch

Jimi Damaska

The company asked me for my pass code to get into my house The app is slow and doesn't sync right. When trying to work with me to fix the issue, they said they needed to know my house pass code. This was unacceptable to me. I will not be telling a stranger how to enter my home. Because I couldn't tell them my code, there was nothing they could do.

Duane Leard

Update problems An update was available but everytime I tried it I would end up with a error 103. Followed all the troubleshooting steps with no results. So I deleted the app and tried to reinstall but now I have no app at all. So I am paying monthly to use an app that I can't use. Before this the app sometimes with a good wifi signal takes forever to work.

John John

End user support I just canceled my service with my security company and realized that I can't log in anymore. How do I continue to use this app without going through the security company?

kevin s

New app just as bad as the previous I have been with ADS which uses honeywell equipment for there video surveillance system. . What a joke. I have talked with ADS for 2 yrs trying to get this system to work. When open total connect and try to view a live video feed. It works great until a motion detection records then either there Web site or via email the pic is so small barley can read it. I am looking for my own system and leaving this crap system. Tired paying for something that works less then 50% of the time. Honeywell doesn't care

Chris Douglas

This apps is pretty straightforward and works well. The only thing I'd like added is the ability to add/edit/run scenes from my device. I see in the sample photos that there are supposed to be an "automation" option, but I do not have that on either my Android or iOS device.

Michael O'Donnell

Ruined by false advertising Northstar sold me an alarm and new thermostat with z-wave. Told me i could still use total connect 2.0 after the 42 months payments. Well no longer able to connect to either device because northstar decided to remotely deactivate wireless. Just want to know how to connect honeywell with zwave and get total connect to work without paying $56 per month.

Nathanial Dorn

When it works its great. The app works well, when it works. I am CONSTANTLY getting an error "Web Service Error, Web Service is currently down, please try again later". I only get this error using the app. Never using the website. I can rarely use the app as I get this error almost daily the ENTIRE day. I have emailed Honeywell with no response. If they would fix this issue or let me know how to fix it, I could taste this MUCH higher.

Imtiyaz Maredia

Request for support for bigger screen devices Can you please make app look more polished on nexus 6p kind of miss the way it looks on iPhone 6s plus. Also can we get support for nexus imprint.

Johnie Gonzalez

Issues Disarming Just got the app 3 days ago and I can't disarm the alarm for the building. I'm not the only one on our system that's having issues either. It's annoying having to open the door, have the alarm go off and have to disarm it via keypad when you make an app for it. Very frustrating.

Tom Bielecki

Zwave garage door opener The Honeywell 5877 garage door opener doesn't work with Total Connect 2.0 on Android devices. It works on IPhone but I don't own an iphone. When using an IPhone you have to initiate another zwave device first like turning a light on or off before you can open garage. I am also on the latest version of the app.

Thomas Rodriguez

Cannot install HTC onex throws error 103 everytime I attempt install. Google walk thru was useless. Issues were resolved quickly by tech support! Works like a charm now!

Anthony Gonzalez

GLITCHY!!! Adjusting the temperature on this app is excellent in theory and horrible in practice. An everyday occurrence for me is when I adjust the temperature from 72 to 70 and after a few seconds the temperature shoots up to 75. I have to wait for the glitch to occur to then readjust the temperature. I've noticed other users have complained of the same thing.

Vincent Saccomanno

Great way to check on home Love my system and love having control of the system from anywhere with a straight forward easy to understand application.

Mario Arruda

As an installer and end user. It is a great app to go along with your Honeywell system

Jocelynn Aster

Automation doesn't work Having troubles controlling the thermostat, door, and now wondering how safe my house is if the alarm weren't to set right

Mark Mierau

Arms well I am able to arm my security system without a hitch. I always seem to have issues with the temperature addon. You choose a temperature and click done it logs you out of the program which is annoying. I rather see a apply button and then back to the main screen. Issues when i hit done my heat goes back to 19 instead of the 22.5 that i chosen. We end up adjusting it manually as we can't trust the app.

Evan Blomeyer

Extremely unreliable app I have constant connection issues and the app is unreliable and glitchy. At least 20% of the time that I try to disarm the alarm, it doesn't work, so I can't get into my house without setting my alarm off and having to call Ackerman security. It's very frustrating since I am paying extra each month to have this app and have no alternative choice in the app I can use. Especially since this involves the security of my house.

Robert Beattie

Terrible app. Keep having to reset app to arm different zones, keeps getting lost connection error. Fix this God forsaken piece of crap.

Timothy Brummel

Home security system I like the security system but to receive 5 stars they have to improve their and disarm.

Lloyd London

Since syncing no automation on phone I just synced my panel and the automation devices are no longer there on my phone. What's up with that????? Ive logged into VAM and TC on my computer and they are still there and operate, yet my phone shows "no automation devices". I sell your products for Falco Alarm Co. of Tulsa. I know TC inside and out. Please advise. Using Samsung Note 5.

thomas aylward

I Like it.! would love it if you can adjust volume settings remotely.also it only worked twice out of the 6 times I've tried to remotely arm the system so you guys still have some work to do but i am in a semi remote area that doesnt get good cell service or so i am told. i use tmobile and never have had a problem with dropped calls or connection issues.

Marlena Robinson

Its basic It arms and disarms like it should and does display arm/disarm time basic info. But I don't get any further information like I do when I'm looking at the panel. No temperature etc. Also, it does not load the sensors in my house as it should, it just keeps displaying "loading sensors" and then says there's nothing to display, over and over in an infinite loop until I just close the app.

Sarah Papazian

App is great, but where are push notifications? I've started using this app for the past two weeks, and it definitely does what it says in the tin, with no freezing or crashing. But, while I want to be kept in the loop as to notifications, only having the options of an email or text are a bit inconvenient. Are there plans to make push notifications an option?

Anthony Caliendo

The Support Team is Awsum The 103 error fix resolved the install issue. Thanks to everyone in the Support Team for your dedication to your customers.

Lisa Vecchione

Having recent issues Unable to use fast arm /disarm. This is a new problem. Before this would have rated 5 stars.

Mohanad Abdallah

Password Been trying too reset my password for days now and no response from my server

Courtney Cochran

Can't arm the system from my app It won't allow me to arm the system from my phone but my husbands does

Alvin Collins

Long time to disarm It takes forever to disarm using an android phone. With an iPhone it's almost instant.

Jason W

One feature that would make this app slick would be if there was a setting for the light scheduling that would say astronomical light switch. I find myself having to change my outdoor light timers constantly because of sunrise and sunset changing.

Timothy St. Clair

Review I have troubleshoot all issues

Enrique Morales

Good app works well

Amy Camp

Use it all the time! Super convenient!

Anthony Tamburello

Works well!

Jude Lampitelli

Works great so far! Downloaded this app to remotely control my Lynx 5200 alarm system. Works great and UI is easy to read and operate. Communication sometimes lags, but I'm assuming that has to do with method of connection (WiFi vs. 4G), but otherwise it works great and does what it's supposed to. I agree with others that push notifications would be a welcome addition, although my email notifications arrive pretty quickly as it is. Thanks guys, and keep up the good work!

Michael Guest

New to App and Security System Seems to do what it is supposed to do, so no reason to rate low. However, I would like to have the ability to rename the zones on the app so that I don't have to try to remember what each one that doable?


No action Able to install, I'm pleased do far.

chris murdock

Easy. It's been working great. Force bypass on open zones is finally working. Was it added? No complaints.

NJ Pete

Works well. But would be nice if it can suggest/remind arming the house based on GPS or 4G tower proximity! Works well. But would be nice if it can suggest/remind arming the house based on GPS or 4G tower proximity (tower proximity uses less battery), in case I forget to arm the house!

Tom Bielecki

Zwave garage door opener The Honeywell 5877 garage door opener doesn't work with Total Connect 2.0 on Android devices. It works on IPhone but I don't own an iphone. When using an IPhone you have to initiate another zwave device first like turning a light on or off before you can open garage. I am also on the latest version of the app. I upgraded to a new Samsung S7 phone and still can't open garage door.

Chris Smith

I run a shop I run a shop so obviously security is important to us and when I try to login sometimes it does not work without Wi-Fi even though I have unlimited data I need this fixed

Nathanial Dorn

Great app!! I was having issues and left a review. I was immediately contacted by Honeywell's customer support who has been fantastic!!!! GREAT communication. If you ever have an issue, contact them and hopefully you have the same good experience I did.

Erik Dv

Good app.. But needs to keep up with IOS I work for an authorized Honeywell security company. Total connect has been a great additions for our customers and for our business. I recently installed a Lynx touch in my home with basic automation. The app works great, never have any issues. IOS recently got push notifications and would love to see that here. Also proper integration with Skybell would be great and a better lineup of cameras for the app would help.**in response to Dev reply. Yes I am aware iOS supports notifications. This app does not.

Todd Swanson

The design could be cleaner, but the app does a decent job when it works. I'd probably give it a 3 or 4 star rating, but can only give it 1 because it frequently is inoperable (due to a "Web Service Error"). An alarm system is mission critical, so an app that works half the time (at best) is not acceptable. I'd use a different system altogether if it didn't mean ripping out my entire security system. If you are installing a system from scratch in your home or business, I'd encourage you to research other options before settling on Honeywell.

Patrick Jones

App works, needs mutual feature support across devices I use this app daily, but I'm forced to use two apps to control security and comfort while the iPhone allows this all to be done via Total Connect if subscribed to automation with alarm co. Why not release new feature support at the same time so as not to mislead customers on possible features on different platforms? Anyway, looking for this sooner than later Honeywell. Thanks

Craig Brockhaus

Guardian Alarm The app only works about once a day and then I have to restart my phone to get the app to work again. Very iritating. If it wasn't that I must have this to work security system I would have got rid of this app a long time ago!

Jordan Price

Works better on my wife's phone than mine. Wife has an iPhone 6. I have a Droid Turbo. It feels like I am missing options and buttons that she has access to. For instance, I cannot clear alarms from my phone but she can. At the bottom of my screen there is a vertical set of 3 dots that LOOK like they should be some sort of options button. Nothing happens when pushed though. Is the set of dots there to troll me forever and ever or is it actually supposed to do something? Thanks in advance, couldn't find a support button in the app either.

Marysa Hong

This darn thing is garbage. You set it to turn off your alarm, better double check because likelihood is it won't actually turn off and you'll be running a marathon back into your house to turn it off.

Elena Miller

We have the system and app for 5 days only, but second time already the app didn't work for entire day, it just stays blank! What's going on?

Leo Garcia

Room for improvement Works well but where's the widget support? It'd be nice to turn on lights or trigger scenes without opening the app and logging in. I've had this app for over a year and haven't seen any updates or new features.

Jiggy Watson

Sucks This app sucks. It is slow and takes forever to arm and disarm. For the $8 a month charge, it should be able to arm/disarm quicker than it takes. Needs an update.

Douglas Parrish

Does not work with "Display Size" seeing on Android N Any plans for an update?

Jack Duncan

Works great.... But I installed NuTone garage door openers which are listed as compatible with the Tuxedo alarm system. The app thinks they are door locks, not garage doors therefore they do not work from the app while they work perfectly from the panel. Everything else works perfectly.

Princess C

Overlapping videos I'm very disappointed that with my acct being paid advance 1 year having 2 cameras indoors & outdoor; outdoor being very important to me due to a stalker, I later discovered after being told I could save video, I can see video, only get to see the 1st 8 video clips of the recent ones when I log on app or web, videos before log on get wiped out from cameras overlapping. Company was rude when I called saying if I didn't like it they'll come and rip out my system and nothing about fixing it or refund 1300.00

Jim Odom

Works great I love being able to arm and disarm the system remotely without having to give a visitor the password. I even find myself using it from the car so I don't have to turn the alarm off after I get inside the house. I also get an automated email every time the alarm is activated or disarmed. I have the system on both my home and office and I can see exactly what time my employees disarm the system each day

Raynette Cameron

Upgrade Loving my new upgrade to ADT! Feeling extra secure...

Kevin Butler

App not working on Verizon Network Just installed the app today and it works great on my internal wifi connection on my phone. But once I'm out the app won't let me log in and it stays on a black screen. Does anyone else have this app working on the Verizon Network? Besides this issue I love the app.

Rachelle George

Not compatible This version does not have the doorbell feature for a Samsung phone!

Dan Buda

Minimal functionality Neither my thermostat or touch pad respond to the apps commands. The alarm can be armed and disarmed from the simulated keypad only. Update from my last review. Down to one star as the app still doesn't work correctly. While I can now arm the system from the standard app screen as well as the simulated touch pad it never registers as armed within the app so I can't disarm the system. The thermostat still isn't working. Once my contract is up with my installer I will move on to another company's system.

Darren Pierce

When It Works, It Works ... Sometimes it works. Sometimes I get a web service error. Sometimes it miscommunicates with the alarm, and locks the keypad for 15 minutes (being without an alarm for 15 mins is not good), sometimes asking the app to arm the alarm brings up the sensor status list instead. Sort of a roulette wheel of functionality

Jason W

Need to make this compatible with smart watches. sure would be great to arm, disarm, lights, locks, thermostat all from a wrist. One feature that would make this app slick would be if there was a setting for the light scheduling that would say astronomical light switch. I find myself having to change my outdoor light timers constantly because of sunrise and sunset changing.

Nathan H.

Sun rise and sun set I do not have a photo cell installed for my porch light, however I do have a z-wave switch for my front porch lights. It would be great if you would have a setting in the scenes to allow the light to turn on and off at sun rise and sun set. I could swear at on time It had this feature.

Scot Carboni

Quit working I used to be able to access video camera in house and rotate views and use preset views. It no longer works. It won't connect using TC. So frustrating. So much for security! ~Scot

Coppy Pop

Not connecting Unable to login. Keep getting login error on Samsung Galaxy Tab A. Does the same thing with my Galaxy Tab 4. I am able to log into my Samsung Galaxy Note 4. Total Connect, please fix this

Joseph Marino

Not working properly anymore The app has worked great until 2 days ago. Now it no longer shows any sensors, no more new events, and I can not arm or disarm from phone.

Victor Camacho

It's the most robust of all remote security services apps I have tried many apps like this. And most of them tell you the system is armed but when you get home it is not. Total Connect 2.0 does what it says it does. I am very happy with it and recommend it highly.

Brian O'Dell

Not compatible with partitioned systems Although you can control a different partition from the virtual keypad, you cannot receive notifications on arms/disarms or alarms from any partition other than partition 1. When speaking with a technical support agent they mentioned they are aware of the problem and hopefully have the problem resolved at the end of the year but when I researched posts on the internet, people where complaining about this problem since 2012. Please solve this issue!

Kristy McCullers

Stops working Works for a day or two. Then, black screen. Have to reinstall which is irritating at 545 am. Did it again. App might be good for 24hours. Samsung s7.

Atomos Atomos

Poor Service Response Times Takes forever for anything to work. Half the time the app just locks up and does nothing. Loading the sensor list takes nearly 5 minutes if it works at all. Bypassing a sensor takes another 5 minutes on top of that. Extremely poor performance from this app. However, it's not the apps fault but how the back end Web service is written that this connects to. Needs a major overhaul.

Now that I've used it..... Never mind It never works and it's a pointless tool.. don't waste the space on your phone.

Christopher Coons

Works well for me connected to a Lyric. My only complaint is the login needs a pin number. Leaving the username and password is begging for easy access to the security system. Please add to the next update!

Jaynie McClain

Can't live or sleep with out it! We have had our home alarmed for about 25 yrs. We have been called about it being triggered accidentally and been MANY miles away. Well, this marvelous app takes away so much anxiety about whether the house is secure or not. Now my parents' house is also alarmed, and in a matter of a minute, I know if they have armed their alarm or if something is wrong. The best peace of mind on my phone!

Dennis Evans

I can arm from phone or keypad but will not disarm from phone. I was out of town when the burglar alarm went off. After the sheriff's office cleared the house I tried to disarm the system and could not. I was out of town and had to return home in order to reset the system. My phone is a Android Galaxy 7 UPDATE: Since my last post Support has been in contact with me and working on my problem noted above. After posting my review Total Connect Support Team has stayed in contact with me everyday and as of yesterday have figured out it was a coding problem on my phone. My system is now operating as it was designed. It only took two days, in this world two days is quite awesome to get this kind of support from any support service.

danen powers

Pretty much garbage.... Used your app to disarm and again, it doesn't connect... This has happened for almost a year.. The app periodically stops connecting to the system. Only fix is to reinstall? Why don't you fix it? I will be contacting my alarm provider to discuss options as this app is officially to unreliable for me.

Rob S

Nice app and great support. Had an issue with sensors not showing up. Contacted support, but was resolved with sync of control board. Received an email describing how to proceed. It was already fixed! Very quick response.

Dawn Portalatin

The app works when it want Arming the unit takes forever to arm and I have to go in and out of the app in order for it to work correctly. This is getting pretty ridiculous.

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