Download My Optus apk 3.61 free for Android smartphone

2 Aug
My Optus

Posted by Optus Mobile Pty Ltd in Tools | Aug. 2, 2016 | 253 Comments

Apk file size: 7.5 MB

Manage your Optus mobile account quickly and easily on the go with My Optus app. Check your data usage, view and pay bills, recharge, chat to customer care, turn on international roaming and more.
- Chat to Customer Care
- Track your usage
- Pay your bill
- Check and recharge credit
- Turn international roaming on and off
- Purchase Optus Travel™ packs
- Get access to Optus Perks $11 movie vouchers
- New Network Performance check to help improve the network in your location.

Whats new

    Thanks for using My Optus!
    New - Introduction of PDF bills

Optus Mobile Pty Ltd part of our Tools and have average installs from 1000000 to 5000000. Last Update Aug. 2, 2016. Google play rating is 65.2282. Current verison is 3.61. Actual size 7.5 MB.

Download my-optus.apk 7.5 MB

253 Comments

Robert Mcnicol

Never looked back Since dumping Vodaphone and going with Optus virtually every aspect of my life has become so much less frustrating including my financial responsibilities ie; bill payments ,social & personal requirements without the stress of vodaphones excessive hidden extra charges at the end of every month, Optus=Unequalled Excellence !!!

T khan

Not working Everytime i tried to register for my optus it says "sorry we are having difficulty ..... something like that what the hell such a big service provider and can,t develop a decent app .

Stuart Wilson

App will not open The app keeps telling me it's experiencing difficulties handling the current process, regardless of the situation. I've rebooted, cleared cache, reinstalled and still no good. I'm using a Oneplus One with lollipop... I have moved from Vodafone expecting great things, which in terms of actual calls and service it's great, but the website and app are crap.

Nic Fulton

What crud I am an Optus customer. The app says "we are having difficulty identifying you." Yeah. I am a cable customer. Your support site sent me to the download you morons. So have an option for non mobile customers. And while you are at it, fix my internet which has been broken for 5 days.

Tony Turato

App was working well...initially App reflected limits & usage perfectly. It now doesn't reflect my plan or offer representative reflection ie. Wrong amount of data available displayed, says 3 days left but the line is all the way to the right instead of the left. It just doesn't work properly. Done the uninstall, shut down, reinstall to no avail. I'm over it.After letting credit expire, turning mobile off, buying credit online, turning mobile on again it now reads accurately Coincidence? HTC Incredible S

Michael Ives

Crashes my music player! UsIng Samsung Note 2 on Optus 4G plan I check my data usage whilst listening to music through built in mp3 player - but when I use this app it crashes my music every time. Have called Optus tech support and they day it's the music player.Rubbish Optus. Please fix this app. There is no reason why background music can't be played while checking data usage.

geeky ninji

So has never worked Doesn't matter if wifi is on or off.. says not active pls restart phone... never works.. Samsung s6.

mat wenzel

Wast of time Installed and Uninstaller this app 3 times and it did not work once. GOOD JOB OPTUS.

Tara Fitzsimmons

Terrible Doesnt allow to pay bills after update, says I completed an identical transaction 10 minutes ago, in which I DID NOT. please fix!

Fabian Patiño

App not running properly, fix it!!!! The app won't refresh my details. I have deleted and installed again still have the same problem. It used to work great before the latest update.

Aprilisa Kinion

APP STILL DOESN'T WORK after 1yr 2mths since last review! Since my review on 12-Feb-2014, I've reinstalled this app but once again, am highly disappointed with Optus. This mobile app is still useless and a waste of space as it still DOES NOT WORK on my Samsung Galaxy S4 LTE! After opening, it presents a WELCOME message: "The My Optus app is experiencing difficulties handling the current process. We apologise for the inconvenience. Please try again later." then closes itself. WHAT A JOKE! I am also sick of calling & getting transferred to overseas call centres!

-Nerf-Herder-

Still doesn't work Still doesn't work on mobile with other carrier. Not everyone has an optus mobile or wants one. Be nice to use it to check my Nbn account.

Michael Ward

rubbish app not as good as telstra Bill payment option does not remember card details. You have to type in numbers every time. Once done the app does not register the bill paid. I have paid bills twice because app didn't acknowledge successful payment

jodi griffin

System issues App not working properly i go to view my data usage and it says cant refresh due to system issues, think optus needs to fix their app!!!

Katrina Deschamp

Need to be able to add more numbers I would like to keep a track of my sons usage and i cant as you can no longer add to your account.this app needs improvement

Lawrence T

Should be rewarded I think people who use the Optus app should be rewarded with extra bonus data, just like when you buy a recharge from a super market.

Samara Gosden

:( This app was working fine and now it just wont load so I can't pay my bill :( fix it

Dean Bailey

Latest Version Force Close Can't even open the app. Previous versions were fine.

Harry Sibenaler

Excellent app but PLEASE remove the startup animation Awesome app, gives all the details I need for my account, live chat, can check how my data usage is going etc etc. But please remove the startup animation! Because it has some audio in it, it always pauses any music that I may have playing. Just a spinning icon with no sound would be perfect!

Chris Holdsworth

App works fine, however it is keeping my device awake so u had to uninstall it

Steve Funnell

Optus Please FIX!!! Issue still remains and for many people from what I'm reading!!! Not happy that I updated this app to version 3.46 as now I can not see my current usage. I get a error message saying 'Can not refresh due to system issues'. I've reinstalled the app without any luck. Live Chat assistant said there was no known issues with the update... We'll there certainly is with my Note 2 Android 4.4.2!! All other features appear to work apart from the current usage screen. Please fix!

Ashley McCormack

Usually OK "Cannot refresh due to system issues. Last refreshed 10 days ago"

Holly M

No live chat with update It constantly tells me to try again later.. i try every few hours even 3am on a sunday morning! 4 days ive been trying now!!

North Melbourne Football Club

Wont update. The app last told me what i have used over 2 months ago. I try to refresh but says network error. Finish contract in October. Never again on optus

Nathan Judson

App has recently stopped working App wont show my my usage or anything its broken

Caitlin Summerell

App wont let me see anything! Been trying to refresh for days now and it says i cant due to 'system issues'. Really annoying

ged wotton

Time wasted Rubbish pretending to be a handy app

Nizar Kabadaja

Useless unless you have Optus mobile. What if you had Optus broadband and wanted to check from another network? It won't let you past the first screen.

Ash Smith

Doesn't work Was working for several months. Stopped working all of a sudden though a couple of days ago, won't let me check my usage or pay bills... anything really.

Allie D

Fix the system issues !!! Its been stuffed and not workimg for weeks. I cant do anything fix the issues pls

Porzha Lorilla

Not working Says we are having difficulty processing.I pay my bill and look it up thru this coz I can't do it online.fix pls it.

Jaswant Lal

Excellent app For someone who is not versatile with changes in technology I find this app easy to use and very simply done in a layman's language..... Thanks

Philip Fowdar

Doesn't work Won't even start as many others have said

brodie .y

Fake upgrades Bill system is still the same as it's been since I joined optus, often glitches still and crashes.

Chris Dsouza

Not working. App shows usage just fine. But bill payment has never worked. Page just keeps refreshing.

Ivan Jurkovic

Makes it so easy to pay my bills and check my usage!

Tim Osmond

Seriously, try running this app while you have music playing. It grabs the audio focus and stops your music playing...

Susie Fisher

Could be great but not! Information is not updated often enough tells me my data usage was updated 2 days ago...so how accurate could it be? ?

jamie forbes

Not enough online options This app is helpful but I want to be able to buy data packs for my son's mobile without having to attend optus stores to purchase and be able to change plans online no reason why we have to. Call to change a plan

Dahass Osman

Cant fuckn recharge wats the go fix the problem asap sick of re downloading Fix the problem asap sick of re downloading

Joe Jongue

Cannot connect due to system issues Keeps prompting system issues and fails to connect. Considering how much effort they get customers to sign up or renew contracts, you'll think they invest more time and effect to also improve their app.

David Cashinella

Data usage If you have two phones on one account different numbers the first being 1.5 g the other 3gs it will not give you the single data usage for each phone but a shared data 'of 4.5 gs so you cannot monitor the usage for each phone now even though you did'nt request data sharing , it used to give you your data usage for each phone this was good ; so why have you changed it ? Just to annoy people this is not a improvement by you but a very annoying one do the right thing by your costomers Fix It showing no minutes

jaimie Hunt

Not the happiest with the app. Never refreshes properly Having alot of problems with the app. It doesn't refresh well, like it'll be 8 or 9 days behind and won't work again until I uninstall and reinstall the app again, I also can never get anyone with live chat and end up having to call so I feel the app is pretty pointless.

Jesse Olsen

Doesn't work at all! update was required, and now it just loads a blank black screen. Uninstalling and reinstalling do not solve the problem. Prior to the update, the app was never very impressive, but I could work around its shortcomings. Now there is nothing I can do!

Lorenzo Russo

Rubbish I wish I could put 0 stars.. App is rubbish and won't refresh due to system issues. I uninstalled it and my whole phone crashed. I had to take my phone into an Optus dealer and start over. App hasn't worked since. Once again.... rubbish!

Howard Krause

Not usable I have an optus 4g stick, and want to use this app to monitor it's usage from my phone (with a different carrier). The app tells me that it doesn't detect my optus service instead of allowing me to put in my service details.

Owen Drummond

Absolute rubbish Never accurate, and not refeshed often enough. I got a text informing me of my data usage which was 4.5Gig the MyOptus app told me i had used less than 4. It confuses me how there can be such a discrepency. Intentional? Optus please let me know.

Michael Ives

Crashes my music player! UsIng Samsung Note 2 on Optus 4G plan I check my data usage whilst listening to saved music and built in mp3 player - but when I use this app it crashes my music player. Called Optus tech support and they say it's the music player. Rubbish! Please fix Optus. I have just visited Optus store and spoke to a sales person who showed me the same app works on his existing android phone whilst mine crashes. Surely this can't be right. Please fix or I'm going!

Abby Henwood

Won't refresh! 32 days without refreshing.... Even after the latest update! Surely the "technical difficulties" excuse is just a generic cop out. What's really going on??? Uninstalling.... AGAIN

Fernando Hila Ruiz

It doesn't work on my phone The obsolete optus app used to work but since it was replaced by this one I need to use the computer to recharge my phone.

Jessica Buckley

Fix the app! The app is not working and i have rung optus only to then be transfered and then hung up on due to problems with the service.

Joe Humphries

Used to work Used to work however, now when I go to pay a bill it tells me the app is having difficulty processing my request, happens every time

Adrian Haeusler

So wrong App tells me I'm on prepaid when I'm on contract, have chatted in app to help. Still can't fix it. If i could give no stars i would

lunarang94

Maybe if it worked Doesnt refresh. How do i know if im up to date with my bills if it wont refresh from 22 days ago??

chau hoang

Bye optus After being a long term customers of optus i now have move on since paying 30$p/m for 500mb is just not enuff and nothing rewarding even if i stay .cya optua and hello lebara 4gb data...

timmy Johnson

This app is useless and has cost me $$$ Two months consecutively I've gone over my data allowance because this app won't update for at least half a day and anywhere up to 3 days, the same with sms alerts, and the data usage has been reported to be anywhere up to 750 mb more in the app compared to what my phones inbuilt data usage meter says...all in the same two months.....I can't trust you lot anymore, next time this happens I'm contacting the teleco ombudsman to sort it out...Vodafone weren't even this bad 3 years ago

Sest Daniel

App is not working well There seems to be a app within this and keeps charging from my plan on games , which i never clicked on and been paid automatically from account. Please fix it

henhec

Cant connect / system issues When i sign in ,it never let me in saying system error ..try again later. Its been doing that since ive installed/ reinstalled?

Amanda Castles

Online chat (Customer Support) are careless and put you through to wrong department and then to another person who puts you back through to another department, How did they get jobs with optus...? Oh thats right optus highers monkeys. Very dissapointed.

Charlie Clarke

Love it Optus just generally has better customer service than Telstra. Sometimes you have to walk outside of a building to receive a call, but that's something I'm willing to lose when I pay $60 a month for 15gb of data and unlimited calls/texts (prepaid daily plus) the app is great as well ;)

Jacob Camilleri

I think that that we should be able to update our usage automatically instead of having to wait 24 hours for it to update.

Karen How

More reception needed If there were more towers there would better reception for those who use 4 g. Especially in remote areas of Australia. Seems to go in and out in some places.

Elise Hartley

Not opening I am a new Optus Customer for my home broadband. I would like to chat to someone to find out if I need to buy a modem or if it is supplied. Chat won't open on my phone unless I use this app. I can't log into the app because my mobile phone is with Vodaphone. It has a warnibg message saying I am with a different network and closes. It won't give me an option to login using my account details.

Robin Ayo

Widget The widget is just too bulky. Allow us to control its size or make it smaller. Also I don't need to watch the short video every time I launch an app, it should be played on the first launch only.

Eugene Claytonq

Works fine for me.... The bugs and gripes in previous reviews appear to be fixed. I have everything I need here (which is mostly data usage) and I see no massively time consuming animation... So 4/5 from me!

Justin Parker

New update has bugs Used to work but now it doesn't let you pay your bills. Says it is experiencing issues.

Liam Irwin

Give us up to date credit information! A useful app for paying bills however the lack of up to date data info costs me every month. It says I have plenty of data left then I get charged an extra $10 for going over my limit. Realised that refreshing doesn't actually give you up to date info.

Ray Banfield

Useless app does not work at any given time on any given day. I believe it is a complete scam so the user has no way of knowing how many minutes or data they have left. A complete and utter "RIP OFF"!!!

Harvey Adlam

Unpolished Optus has done a fairly decent job of building the app, but it lacks polish. Its disjointed as it uses graphics from older versions of Andriod. Optus has a nice colour scheme that would work well with a full material design overhaul not small amounts here and there. The widget could also do with some work as it appears to be of a low resolution, and lacks the ability to show the most recent refresh of information.

Tyla Reckless

Great app Simple, perfect usability and not annoying. After being a customer to another large telco for a long time, Optus have really stepped up their game and I love it.

Peter Nguyen

Simple Easy access to account info, however too often there are system issues that go on for days when refreshing, making monitoring credit and data difficulylt. and the widget is too bulky. Please allow the widget to minimise to 4x1 at least.

Awesum Stanely

Wont load at all USELESS! Switches off wifi to check and then returns a error message... Cant be used at all because of it

Nicklas Sandell

Absolute piece of rubbish, never works. Can't even see my current balance let alone top it up, with or without WiFi.

Ty Quinn

Please take away the ridiculously long and unnecessary "loading" animation. It's a nuisance and a waste of time when you just need to quickly check your balance. Also, rename it to just "Optus". So many apps have unnecessary first words their title. It diminished their branding, and messes up the apps position in the app drawer. For instance a user goes to "O" for Optus and then has to ask themselves "what was the stupid extra word that they put in front of the app name? Oh, thats rights its "MY Optus" ".

Jen Jen

Data widget?! Where did it go? I used to be able to see how much data I have used in the my optus widget but now its gone. Instead they replace it with some useless feature. And whenever im refreshing to check how much data and credit i have left. Why does it keep saying "error cannot be refreshed try again later"? Its useless. It used to be good but now its just useless. The only thing this is good for is recharging your phone with vouchers quickly. But other than that its bad. Really bad. Please fix this optus.

V Woo

Real time update of usage please It's useful for paying your bill, but the 24 hour delay on seeing your data usage sucks. In this fast paced world, surely it could be in real time. If I'm 24 hours late with my bill, Optus will tell me. (In real time) I think they can make it real-time, but they don't. When they fix this it will be worth while. At the moment I feel like something dodgy is going on with Optus. I used to have a pre paid Optus 1 gig a month which never ran out, now on post paid plan 3 gig and I ran out 2 weeks in. Sucks.

Roger F

I would be great if you could have service when you need it instead of picking up the phone and find out there is no service on a daily basis

Vance Hastings

Worked great but now buggy Used to be great, data use was quite accurate and it was very simple to use. But now it quite often won't reload for hours which is obviously very frustrating. Hopefully it goes back to how it was earlier.

Alwyn Green

Very happy My wife & Myself have been with optus for over 18yrs, we are on the $2 Daily Plus Prepaid Plan, we both think it is the best plan ever, We love the unlimited texts & Calls as well as the 500mb data each day. The only thing we wish optus still had was the rewards they had years ago. Me and my wife are very very happy customers. Loyal long customers should also get free credit if been with optus for a certain amount of time as a thank you :-) I would give 100/100 if I could. :-)

Jared Ford

Never works The only app on my phone telling me it cant refresh due to system issues. Cant check my usage or anything

Natalie MadsenI

What's Happened?! Suddenly can't get in to my Optus app to check my balance. First received a system error message and when I tried again there was also a message saying I had no more credit and needed to recharge. Not true - I actually have quite a bit of unused and unexpired credit and data (checked customer enquiries via text). So what's happened?!!!

Sarah Gillick

Sick of reinstalling and installing Was good at first crud now! Actually sick of no reception and data runni g out too swapping providers next week

Chris Bennett

What's The Problem If this app is not fixed soon, I'll be looking for another provider. My wife and I have identical phones, works in hers not on mine. Fix!!

Susie Fisher

Since update it wont open at all! Information is not updated often enough tells me my data usage was updated 2 days ago...so how accurate could it be? ?

David Burns

Does not work for Optus internet customers The website suggested I use this app to log a fault with my internet however the app won't function if mobile is not Optus. More time wasted due to poor Optus support

Thom Uppelschoten

the app during the day works well and does what its supposed to do. But after say 5 o'clock the app doesn't seem to be updating, specially after heavy data usage. the app refuses to refresh leaving me hanging with half downloads because i cant buy 500 mb for an extra $2. so please fix this issue and I'm sure the rating will go up after that :)

Rich Mitchell

Widget doesn't work on 2nd device sharing data Any chance of a fix? Still no fix after 2 upgrades. This works on my wife's phone but because we share data the number for my tablet is not recognised. How hard can it be?

Philip Greig

Ran out of credit You cannot recharge when you have no credit. Try and use wifi and it says you have to use mobile data. Fails because you have no credit. Useless crappy app. Used to work well untill someone screwed with it

lovelydia101

Doesn't Work It's a really helpful app but it just never works. When I want to recharge or check my balance it always says there was an error. When I tried to add another 500mb it says I was unsuccessful but somehow it wasn't. They need to fix this app asap

Matt elliott

:/ Optus app is alright keeps me up to date sometimes! Could really use current usage instead of last recorded usage tho

Wayne Backwell

Please fix cant log on to pay my bill.optus is usless no reception cut me of without notice never will i go optus again

daniel waters

Works on my son's alcaltel phone but my my daughters alcaltel tabs. Got all three devices direct from optus. Now the my optus app works on the phone but not on the tabs. Lift your game guys. Not happy.

Gemma Thomas

It went smoothly at first but now everytime I update it say " no credit, please recharge" when I just recharge and then I have uninstall and reinstall the app to make it work again WHAT CAN I DO FOR IT TO STOP!!! PLEASE HELP!

Cindy Stirling

Swap over if you can The app, like Optus itself is useless - doesn't work or give you up to date information reliably

Nicole Wicks

Has bug won't refresh due to system issues please fix it used to be good for me to recharge and check my credit hasn't worked since last update

Annie B

Just switched I have just switched from another provider and I cannot open the app after their intro. It just shuts down. Ridiculous.

Steven Williams

Hasn't worked in a few months, I've been waiting for updates but they haven't fixed the problem when installed.

Paul Warner

Nice app but.. All the other apps like this allow me use it on another device with out having to have a SIM card in it like a tablet..

David Bell

Needs an update I have a samsung galaxy s5 duos. The app doesn't work properly with Duel sim phones.

Michael Vincent Lim

System Failure Issues!!! Kindly fix the problem...

Mark Allen

App never works App has not been working for sometime now many months. dose no refresh just says system issues. this app needs some seriouse attention.

Karlene Kingi

Needs major update Trying to refresh is a nightmare, checking your bill has never worked and I've re-installed 3 times. Optus need to fix these. I went 3gb over my usage because it was 3 days behind

Hoppy Haynes

Crash king App won't even load since new update just crashes and sends report

Kendal Hoban

Good for what it needs to do Great improvement in recent updates. Shows usage fairly well with the occasional hitch but other then that does what it needs to do well. But might I suggest in case of ease of use, consolidating what a bunch of the other apps do into this one?

John Algeo

Doesn't refresh Balance details only update once a day, I never know how close I am to going over until the next day, very unreliable. Please remove startup animation as it is a total waste of time

budzhusky

My optus app Downloaded it to enter the Samsung competition but no where to enter as per instructions. After 3 days trying to get in touch via the apps Web chat optus tell me to uninstall it and reinstall the updated version which is the exact version I installed 3 days earlier and it still didn't have the link to enter the competition. Am going to uninstall it for good and not bother. Total waste of time!

Donna Woodroffe

Not happy It starts up with the little man or whatever it is then stops for a few seconds and closes saying it's not working!!

Ashley Garmadon

So helpful This app really helps to keep track of data usage! Thank you Optus!

Patrik Šplíchal

Not working Due the System issue... This is official App from Optus? Sh...

Fai Chan

Usage needs to be up to date. You really need to update the usage so it's more real time. Twice now I've been stung for going above my data usage because the app has shown that I've got plenty left. Bit unfair don't you think?

Stuart Anderson

The app will not recharge. If Optus wants to say in business they should not make it impossible for their customers to pay them.

Sonu Lalani

Doesn't show balance Doesn't show my balance or anything at all. It just says all credit used up

Aqdas Naeem

Needs some update I tried everything but even re-installing the app wasn't helpful at all. Can't see my International mins and mobile data usage.

Andrew Gourley

Doesn't work Does not refresh, only says "system issues"

Amanda T

This app doesn't work... i just get an error message Useless how am I meant to recharge my pocket wifi when the instructions to recharge consist of d/l the app.

Olaf Reger

Broken Latest update broke it. Apparently now Marshmallow support, well not running on my Marshmallow powered Nexus. Was fine before. How can I role back to a previous version?

Osman D.

Work on only one app You have 5 - 6 -7 different app but all of them under 4 stars I'm using normal prepaid style app and doesn't work!!! Why don't you work on one app after you can fix others (one by one)

Kree Trae

Never works Forever having to uninstall and reinstall just a waste of phone memory and time!!

Shaleen N

After the update the app does not work at all and says it cannot refresh due to system issues

kerry-ashleigh stephenson

Works good Havent really had a problem with the app. Sometimes data takes a while to update. Easy to pay my bill.

Bret Manitoba

MR BUGS My Optus keeps crashing along with the crappy launcher

Leanne Magpies Evans

Hmmmm!! Hmmmm Im a little confused here....I have just recently updated this Optus App.....I open the App & at the start of it there is this notice on it that all these changes have been made......I go into the App to check my Data balance & money balance etc etc.......I see no changes to this Optus App what so ever ......Still looks exactly the same as what it was. HMMMM!!!

Allison McInerney

Ok what I have used so far

Adeel Patel

Not working Doesn't seem to refresh

Ryan Tongs

App doesn't display discounts Currently there is not even a $60 prepaid plan anymore, Optus scrapped it for $50 6GB + 3GB limited time. But it still says $60 for 6GB. Poorly coded, app should fetch the pricing and amount from server.

PS Schmidt

Take Notice! Ok for a quick view. Do wish I could have the same UNCOMPLICATED VIEW for my Internet Usage!!!

Kendal Barton

Never refreshes Worst app! Never refreshes regardless of reinstalling and updating

Andre van der Merwe

Why would you need Bluetooth access? Unreliable balance updates.

Joel Stanley

Too invasive Prefer a simple app with fewer animations and just the details. In particular, do less collection of my details

Beth Blinston

So easy I love this. Its so easy to use even my husband doesn't have problems

Pauly B

Uninstall and re-install

Bad Motha

Stopped working, hasn't been fixed for about 2 months

Mark Adams

Not accurate, only good as a rough guide. Have had to reinstall a few times just to get it to update info.

Tracylee Marshall

Optus Awsome

Mason Allcock

Would be better if on the app it's possible to do all things u can do on optus my account. Eg view all accounts. Call history. Sms history ect and if usage was updated every 10 minutes like telstra app can

Peter Wilson

New App The new app tells me my data usage runout but I checked it via text message 9999 bal and it told me I still have 1.11 gb left so your updated app is not working

Nicho b

Latest update Yellow writing and a new font oh GREAT. Can't see usage in the app or on the widget. And why can't you make the usage status in real time? Oh because people have a better chance of being wrongly informed and therefore a greater chance of going over their monthly amount? Yeah that would be right, Conartists. Get with the program, you're not fooling anyone!

Marcus Jay

Fails to work since update!!!! Since your update to the app tool place it fails to launch and connect with live chat, will not allow viewing/payment of bills and is slower than a turtle race. It continually states "CANNOT REFRESH DUE TO SYSTEM ISSUES" ...What has happened Optus??? Please rectify.

Tara Roll

Over it! It's near impossible to check my bill each month because the dam page never loads. "System error" its been going on for way to long. Sort it out, Optus!!

Oyster Apple

Still crappy I freaking hate this app. Diverting to voice mail still doesn't work, nor does being able to switch international roaming on and off. The stupid guy at tech support said they fixed it. What a crock. You suck Optus!

koray k

Usage page not working Usage page is not working. Shows blank white page. When refreshing comes up with a orange error saying cannot refresh due to system issues. Please fix this as this is the main reason we use this app. I'm using a HTC m7

Jessica Vella

Useless update Well, didn't you make your picture pretty? The app is still F*CKING USELESS!!! Data updates don't show on the Galaxy S6 - it's just a blank screen. My paid bills haven't registered. Live Chat won't connect. And when I used the feedback button? It refused to send. SORT YOURSELF OUT OR I STOP PAYING.

Nikki Threlfall

Billing error Please fix asap. My bill is due very soon and since the update. In the view bills section is just a blue screen and nothing loads.

Mason Allcock

Doesnt want to load Would be better if on the app it's possible to do all things u can do on optus my account. Eg view all accounts. Call history. Sms history ect and if usage was updated every 10 minutes like telstra app can

Greg Mander

This app has cost me money Due to unable to do anything with this app I have been talking to optus by phone and live chat and have realised that its not just the app that is broken but optus in general. nothing but trouble since signing up with them and no one there will take responsibility for their actions.

Michał ̣

For those who struggle to open the app If your app crashes after the latest update (3rd of May) please uninstall the app first, reboot your phone and reinstall the app. Good luck! Other than that the app is not too bad offering a couple of new useful options eg 'Data insights'.

Harrison Price

Doesn't work The app does not show my balance and only comes up with an error message every time I try to refresh it.

Teigan Cole

Never actually works I have not been able to use this for weeks. The system 'cannot refresh'. Literally the most pointless app on my phone .

Celia Morgan

Still Not Fixed The app once worked but after the last 2 updates, the app won't refresh and won't update the information. There are constant messages about system errors and it often says that I have no credit - even after yesterday's $40 recharge, I received a message stating that I have none and that I need to recharge.

toni tamehana

3rd time This is the 3rd time in 2 weeks i will have to reinstall this app it will work for a few days then bam stop refreshing ots annoying sus it out

Jessica De Souza

Crashes Every time I turn on my phone it says optus has stopped working????? I don't understand.

michael hughes

Does not work I open the app says it cannot detect sim card. I am using 4.4.3 kit kat on moto g dual sim. The latest version of your app is now actually really good well done

Chris Little

This update just crashes. Doesn't work at all. Rubbish, the previous versions worked ok.

Fatazz Thinazz

Doesn't work anymore App was great months ago but even after recent update won't show any recharge info. Crap app.

Donna Kearley

Crap I went to open to check my next bill. But this App had stopped. So i just updated it. Won't Open. It never gives right information ever since i installed it. In my eyes it's a load of rubbish. Waste of space

Kristina Breen

Doesn't work. It won't load!

Robert Serafino

Job done This app is simple and effective. Just what you want.

addy tan

Last update has caused it to crash every time I open the app. Worked beautifully before!

A Google User

Good app Keeps getting better. You should give me a better deal ($10-$20 off) for being a loyal, long-standing customer and giving you a good review. Cheers

Robert Jukic

Since last update it doesn't save login details when selecting remember me.

Arthur Jasinski

App does not work after update Recent update of the app has stopped data update from working. Very frustrating because I don't know how much data been used up.

Viet-Tu Vu

Update crash Updating this app caused my phone to be unresponsive. First time i had to force reboot, second was an automatic soft reboot. Guess it finished installing after that.

wayne stevenson

Awesome idea showing us exactly where data is going. Giving it 4 stars because let's face it nothing's ever perfect

Lenard Francis

Optus App Great app I like it when it's just when it's updated. Keep up the good work optus

Ashur Dawood

Was good.. After this recent update, the widget is so buggy it's not even working.. And why did you remove the credit amount in the widget options?

will willie

Doesn't even open!!!just crashes!! Worse than the last one,how is this possible in this day and age??what a joke

Graeme Hunter

Why does it not remember card details

Angel Horrigan

Not working Can't view my bills and can't log in.

Monique Tamati

Becaus it wont show me my bal i wish that there was an app that could do it job properly

Andrew Phillips

Poor Fails on Android often. Also am switching to Windows phone and it does not even appear to be supported.

Janette Clayton

Janette Very good, thanks,okay.

Rosanna Smith

Billing not working Since this update I can't view my bill payment!

Paul King

Good update Love the insights data. Love the click to chat. Have solved all my problems by chat.

thushani dassanayake

Thushi Way to go Optus. Bunch of new features in the App now. Data Insights super cool. Provides detailed information about my data usage. Keep improving the App. Way to go!

Nick Christie

Handy but High battery use. Data inaccurate Flattened phone in a few hours. Have to remember to reboot after each use. Now i get a sms saying my plan has only 0.5gb left but 12 hours later this app reports 1.5gb still to go. Fn useless

Kol Ardins

Poor customer service This app is broken. It no longer checks my account balance. Shows an error instead. The solution from Optus? Uninstall and reinstall the app. That is a crappy workaround but even that can't always be done. Last time it said I had no credit so I couldn't use my phone for any communication or data. Could not contact support as the app saw no credit. When support told me the reinstall method the credit reappeared and I could make calls again. Very poor service Optus. Your customers deserve better.

Hank Potato

Flakey. Equally crap as the old version. Well done Optus! Unable to log in to My Account due to "Temporary System Issues", where temporary means "been like that 12 months."

Christine Aitchison

Not out, but fading. I am hoping and somewhat confident that Optus will provide me with the means, and more importantly the accurate and helpful knowledge to get all my necessary devices connected. Optus is for me. Their technicions and staff are ever so patient with me. A good app you have put out. It can only get better.

luke poynting

Pathetic This app has become worse and worse. When it works, it's fine. Does pretty much what you need it to. I've been on Optus and using this app for about 18 months and periodically the app just completely stops working (citing network issues) and cannot be made to work again. The only way I've ever been able to get it going again is by reinstalling the app. Now even that does not work anymore. The app just simply does not work at all, completely useless. Time to change to a real provider. Optus is a disgrace.

Acquired Taste

Whats wrong guys? App opens then shuts down immediately. When prompted to report there is no way to send my message.

Mimi Rukmarata

Works 10% of the time This app is currently broken, and has been for over 2 months. I can't access any information on the app. Please fix it.

Chon Ston

Why is this app not showing me anything. It won't. It's saying it (app )has issues, and I can't see or no my balance. Regards

Kimberley Halliday

Annoyed ALWAYS fails to refresh, never works when i need it too. Please fix. Has been happening for ever!! Same problems on my mums phone. Months later, same problem still happening ?

Michelle Nyawira

OKAY It's okay...don't do much on it except check balance and recharge when i need to so it fulfills its purpose ???

Hayley Nelis

Handy, but.... I have to keep reinstalling it, as I keep getting a message that it can't refresh due to system error, which is really annoying, apart from that, it's quite a handy app & I quite like it.

Elora Vest

Won't show my balance I have uninstalled and installed this app that many times and every time it tells me that it cannot show me my balance due to system issues

Joanna McPherson

Hasn't been working. My Optus app hasn't been working for a few weeks now. Really inconvenient when I want to check how much data I have left on the go.

Chad Page

Useless for 4g home broadband Was hoping to use for home broadband but is for optus phones only as disconnects wifi to log in by checking connection of sim even tho link on optus page where modem info is has link to this app saying that's how you check usage not good enough optus new update still the same

Taylos Taylor

Absolutely bull shit. Nothing works.mob of usless pussys that have cobwebs

Y Chua

Optus app not working Please don't bother updating, app still does not work. Text Bal to 9999 to check balance..

Amii Audley

Not working My optus app hasnt been working for a few weeks now it says i have no credit when i know i do an i have up dateted it

Karl Vuleta

Works fine on mine Not sure what all the complaints are about. It's a useful, fast app that's easy to use.

samantha dougherty

Awesome So happy that the app is working again, love the new insight feature to track your data usage.

Rigas Xynias

Trash What a useless app..just crashed again and have to reinstall..terrible.

emre ruzehaji

28 days can't refresh due to system issues Doesn't even work. Keeps saying could not refresh due to system issues. Been 28 days now. Thanks optus i love not knowing how much data or calls I've used. But i still have to pay full price for a sub par service. I'd expect this from telstra not optus.

DaNi B

Doesn't work This hasn't worked for weeks so deleting it

한경훈

I can't check my balance I haven been able to check my balance since 21th June . what happened??

stephen reid

System issues Cant refresh app has not been working for more than 2 months now!!! Please fix it asap...

David Thomson

App wont even start. Phone says app has stopped every time I open it, when I went to 'report, it wouldn't let me send the report.!

Mario Knez

Cannot refresh due to system issues Does not work due to system issues. Tried reinstalling and I still cannot view my usage.

Juicy Fruit

Needs more functions The app is good for close look up but if you want kore detail info you get sent to the website. Whats the point of the app if everythu g send you to the website, then to add insult to injury the website sends you in circles. Sometimes it has my upgrade details and at other times its missing. This pisses me off

Hill Billies

Total Shit! Fix ur stupid app, its been like this for a year now

A Google User

Needs up to date data info Data details that are updated every 5 hours or so isn't very helpful. It would be better if it was in real time.

Jessica Newton

Constantly breaks, won't update data either, and half the time won't let you pay -_-

재민임

Fix the inaccurate data usage I like this app and it's good. But one problem is that it isn't accurate- once, a message from optus said over 1.5 gigabytes but when i checked it, it said 1.34 gigabytes.

Erick Oliveira

It doesn't work at all!!!

Henry Man

Cannot Check Balance After the latest update I cannot refresh and check my Prepaid balance. It keeps saying 'error' and I am also very disappointed at the design. The design needs to be more mature. The app is useless after the update

Jemma Smith

App doesn't work well glitches and won't refresh due to it saying system issuies uninstalling the app constantly and reinstalling and still doesn't work please fix the optus app need to check my daily usages

Peter Koureas

My unborn child can build a better app This app serves no purpose on my phone. I cannot see any information about my account due to system errors

Monique Tamati

Yea...na still don't like it....just finish up dating the app and it still says cannot refresh...so now i'm doing to delete it..

Alex Vogt

What happened to My Minutes on the Widget now I am not able to see how much call time I have left. Precious version was better

Cath Rhodes

Its crap, doesnt work anymore. I uninstalled and reinstalled and it still doesnt work ? not happy ???

Daniel Smith

I WOULD GIVE ZERO STARS???? come on why this stupid app should work hate the update hate it

Kylie Schreiter

Kylie Hello I was quite happy with this app until just recently it shows 'Can not refresh due to system errors.' Mind you I have now updated 3 times hoping it would go away, but it is still showing this message once i open the app. Please explain to me why this would be happening I'd like to know???

Paulimus Prime

Notification I used to get notified via text when my payments were due. Now I do not.... I also get charged extra gigs for $10 one after the other before i even use the first gig. Overall I do love optus but at the beginning I was being charged rediculous amounts. ? i should use wifi more I know

Elena Gurieff

Elena Gurieff This app is not very good at all since I got my OPPO phone my recharge app does not want to work can we "PLEASE" fix it. It would be much better for everyone. Stuff at Optus outlets have been helpful at times not much they can do it is frustrating for us as customer's do we agree yes..

Skyboat Jones

**uninstall and reinstall to make it work was working fine until recently, now all it tells me is that it is crap...honestly wtf? youre a telco and you cant even manage to maintain an app? poor form. youre moving into telstra territory...wait ok, uninstalling and reinstalling seems to have made it work again, whoever coded your update should be fired.

Raymond Ting

Couldn't refresh due to system error. And you totally cut out the internet after hitting the quota with no way to add on. After reinstalling as per your suggestion, SMS confirmation code not working at all. So I totally can't check my usage. Stupid system.

Ben Evans

Absolute Rubbish!!! Always comes up with "cannot refresh due to system errors"... found the only way to fix is to delete app and redownload. Then works for a while and then does the same thing. Then today the app showed the message "all credit used up please recharge", even though this is completely false. Deleted app again, redownloaded and now I can't even set it up as the authentication code optus sends "cannot be verified". Requested and tried five different codes and still "cannot be verified". DELETING FOR GOOD NOW!!!!!!

Bryn Parrott

App does not work properly when calling optus. I was having problems with selecting options on the optus interactive voice response after calling from within the ny optus app. Optus live chat advised me to uninstall then reinstall from the play store. That solution appears to have worked.

Matthew Scriven

Extremely poorly designed, chews up data in background The only useful feature on this app is the data usage meter, and that doesn't even work half the time. The other features are just bloat. I was also disgusted to find out that the app used 65mb of data in the background over the space of a 3 or 4 days. Being on a 512mb plan, 65mb to download nothing (as far as I can tell) when the app isn't even open is just ludicrous! Fix your app Optus, it's absolute trash at the moment.

Cindy Wang

Fix your system issues! Like everyone else here, I have been unable to access the app at all since the last update. Uninstalling and reinstalling does not help and I can not find anything helpful or explanatory on your website. This is not acceptable and not good enough.

Alan Campbell

Useless Refuses to let me work overseas. I KNOW I'M NOT CONNECTED - that's no reason to deny me access to basic account functions (Check use, pay bills etc.)

Steven Westaway

System issues It has been 19 days now and there is still a message saying "cannot refreash due to system issues. I mean seriously, 19 days and you still have not fixed the probelm I cant not do anything with this app in relation to checking usage. Please fix this problem as its very, very frustrating

Eleni Pashalis

System error? Um no. Can't use the app at all because of 'system errors' yet there isn't one only the recent update that's caused this. Please fix. Sick of having to text 9999 and waiting when I could of checked within a second

Christopher Russo

Optus SIM requirement It is silly that it is restricted. If I have Optus My Account details, I should be able to access my Optus account on any device I choose. What if I only have an Optus Home Broadband service? This is not suitable.

Dianne Green

Lousy app Constantly get message can't refresh do to system error. Have to uninstall then reinstall to get it to work. It has been 6 days since it last worked. This happens regularly. Not happy.

Luke Underwood

Doesn't work This app would be great if it actually worked. So disappointing, cannot do anything through it due to "system/network errors". Please fix this app so it can at least tell you your balance

Matthew Tong

Won't update This app is great in how it displays data... Unfortunately, it is never able to update due to "network issues". This is very annoying as I hate going over my data allowances. Please fix it

will nixon

This app never works, always a system issue Cannot refresh due to a system issue, if you like reading that error all the time this app is for you. If you love error messages you better believe you get them with this application. Will it ever work? Let's hope not because why would we want to check our account usage or balance, I just love reading error messages!

David Elias

Fix your system issues. It was working fine but now I have to keep reinstalling it to make it work. And it does but for a short time and then it appears with the same system issue. Come on Optus... this is very frustrating.

Peter LR

Poor Data Usage Meter! would be a good APP.. But for massive Telco it has the "WORST"data usage meter.. it does not give you real time usage. it can be 2 days behind therefore sometimes you find that you go over your monthly allowance and end up paying more... please fix

Mel Wuv

Doesn't Work To say I hate this app is seriously understating the fact - since the latest update it doesn't even load. I simply wish there was the option for NO stars

Crystal Parker

Rubbish. Useless app. I've updated it and tried uninstalling and reinstalling but it keeps telling me there is a system error and won't refresh. Very inconvenient! I was previously with telstra and never had an issue viewing my account. From the reviews it looks like this is a common problem and has been going on for a while! Get it together optus. Also - creepy that you're asking to read my texts... I've uninstalled.

Farhan Rahim

Please fix cannot refresh issue. It was working perfectly fine before this but its been two weeks since the last time which I could refresh the apps and get my acc. balance. I hope you guys will fix the issue in the immediate future.

Simone Gilmore

Its handy when it works Just recently got stung for going over my minutes of my plan the night before it rolled over while the app said i still had a fair amount left.... and it didn't refresh until a week after my plan had rolled over. Called customer service and all they could do was submit a error with IT department. .. not good enough considering i have been with them 7 + years !

hana taha

Worst app ever Wont refresh due to system errors.. that shouldnt last more than an hr it should be fixed but its been days. How stupid!

rhonda vodden

Errors Always errors in app. Nothing seems to work properly only view and pay bills and about premier league thats all. Ive uninstalled and re installed the app. Here i go again. Hoping it works now.

App stopped working Stoped working recently doesnt start i have to pay a bill, and i cant see when i go over my plan , please,please,please fix it would call you takes to much time for someone to answer,

kippen64

Useful tool Reliable and useful app. It's kept fully updated at all times and I never have a problem with crashing or failing to open. Would like data usage to update more often but that is my only quibble with the app.

Justin French

Cannot refresh due to system error I have installed and reinstalled this app so many times, I can't even count how many. I've called and that's all they've told me to do. Useless.

Chris Matthews

Why do you change things without asking. Now I can't recharge I can't even get a balance. Very angry and disappointed, what do I do when credit runs out, travel 100k to nearest post office, this stinks

Allen Paine

Was working fine what went wrong? Was working perfectly until last update, doesn't refresh or update usage, very inaccurate and have to call each time I want an accurate reading of my usage, also not updating when I make a payment, saying I have fees left over from last bill when it's already finalised

Shannon Wren

No longer working Was very happy until recently when it will not show my usage and says it's due to a system error. App is up to date and yet nothing. I went over my usage due to this by not being able to monitor my activity.

Tarquin Carlin

When it works it's great for tracking my data use. Unfortunately i have recently had to uninstall and reinstall the damn thing to get it to sync each time. Major failure somewhere.

Steph Hackworthy

Crap What a load of BS. App keeps freezing. I just want to check my bills so I know what to pay. Guess what optus? If people know what to pay, then maybe you will get your bills finalized without having to call in debt collectors.

Sokuntheary Lim

System errors "Cannot refresh due to system errors" pops up way to many times. Sometimes cannot access app a couple of days due to this error. Very unreliable.

Peter Cameron

Broken trash. Can't even get the app to work from the very beginning. Verification code is buggy and tells me to activate cellular data despite the fact that it's the only form of internet I have turned on with data available. Based on the rest of the reviews here it's safe to say this app is garbage. Phone company can't maintain a phone service, good job.

Nigel elliott

All good except gps issue The app is fine for me, except if I have monitor network option ticked, it make my note 7 have massive gps issues.... Can't find gps until I restart phone. A known issue.

Henry Man

System Error Could not refresh due to system errors is the message I am always getting. The only way to fix this is to reinstall the app, which I have done many times already. I expected better from Optus

paige carter

Laggy Takes days to update data usage and doesn't even work most of the time. Amaysims app was so much better it was real time data use. I never know how much I have with this stupid app! Never updates in real time!!!!

Craig Thorbjornsen

Craig Thorbjornsen Your all drongo,s Have you thought of inquiring by phoning Optus Shop? And I Was told by Optus technical support to just wait WRONG OPTUS!! Get your act together. I simply pH my local Optus store and told to uninstall and reinstall. So waiting for your advice? WRONG AGAIN. It's All fixed, but not with your so called technical support. A young fella knew more than your tech heads, I've been waiting for a month only to find All I had to do was reinstall it. Working great thanks to a Optus Shop , Thanks

David Windsor

Hasn't worked since August update Hopeless. Was a very useful tool but hasn't worked for balance or recharge since 3 August update. Has cost me $100 in lost rollover credit. Fix please!

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