Download KLM - Royal Dutch Airlines apk Varies with device free for Android smartphone
Apk file size: 0 bytes
The new and vastly improved KLM app is ready to deliver what you need, when you need it. With features like one-tap check-in, effortless seat changes, and handy destination information, you’re always one step ahead on your journey.
CHECK FLYING BLUE MILES: Check and manage your Flying Blue status, Miles and benefits instantly.
CHECK IN FOR FLIGHTS: Breeze through check-in with a single tap and always have your boarding pass at hand.
CHANGE SEATS: Whether it’s window or aisle, you effortlessly change your seat. Feel like stretching your legs? Our new app suggests the best deals for extra comfort.
ADD BAGGAGE: The new KLM app lets you add baggage faster than you can pack.
FLIGHT UPDATES: Take your eyes off the departure screens, sit back and relax. We’ll keep you up to speed with the latest updates on your journey.
TRAVEL INSPIRATION: Discover the world through inspiring articles on your Android tablet. Select your favourite themes to find your next journey of inspiration.
BOOK A TRIP: You pick the destination; we take care of the rest. Choose the best flight, date and fare type, and book straight from the app.
ONE-TAP PAYMENT: Save your credit card details so you can book flights, add baggage or choose more comfort with your wallet out of sight.
We added new features, improvements, and resolved bugs.
- We’ve made changing and upgrading seats much more intuitive
- We added the exact baggage allowance for passengers traveling with infants.
- We've solved an issue where your boarding pass disappeared
Please provide any feedback you may have through the dedicated menu item in the app.
KLM Koninklijke Luchtvaart Maatschappij N.V. part of our Travel & Local and have average installs from 1000000 to 5000000. Last Update Sept. 22, 2016. Google play rating is 74.3844. Current verison is Varies with device. Actual size 0 bytes.
Errors When it works properly its fine but recently it has become slow to load and the only thing consistent is the inabilty to complete a task without it falling over.
Outdated design The functionality of the apps is great, but because of the cumbersome navigation and the very outdated desgin (design langauge of android 1.6 eclair) the overall app experience is very poor. I hope KLM will fix this as soon as possible. They're even adapting android wear into the app but the design of the app itself reamains the same. Also when you go into the app a little deeper it's just a web browser which functionality is poor.
takes ages to load and doesn't show details for a mobile app it's a heavy load. it seems more like an encapsulated webbrowser and doesn't show the details (blank page), so website itself is better
Update changed app Since the last update, this app is not working properly. Why do I need a boarding pass by e-mail or sms now? And it takes ages to check in now. Please fix this KLM, asap. This app has changed for the worse, perhaps "upgrade" it back to the last version.
Functional, though not smooth The application works well 90% of the time. On occasions unable to load certain pages. In general looks like a modified version of the mobile website instead of a smooth solid working application.
Needs an update Basic features work alright but it still relies too much on the mobile website. The app feels very outdated as well which is surprising considering KLM's strong presence on social media.
Carefully bug changes personal profile settings Old version off app changes the date of birth in your profile. Which is a setting only KLM flying blue can correct. Reported the problem but still no reply. Update : New version seems to solve this, but still four days older as I should be.
Doesn't search for flights Every function either doesn't work or takes an age. Been searching for a single flight for 7 minutes now. Website loads it in 2 seconds.
Useless App The app does not allow you to search for flights if departure is different from your home base. If l am traveling l should be able to search for flights from WHERE EVER l am.....!!! Isn't that what mobility is all about???
Booking Almost imposible to actually book a flight. The app isn't showing up the button to continue and pay after picking the flights, I had to go to the website.
It keeps hanging. I tried to get my boarding pass, but it kept retrieving the pass forever ...
Old fashioned design poor performance Compared to the delta app this app is nothing like that. Performance is slow, details are opened in the browser. Webpages aren't scaled so you have to zoom. Time for a big update.
Top class Using this with lg g watch r and was pleasantly surprised to discover that my boarding passes are on my wrist!!! Awesome :)
That's a lot of bugs!! Crashing randomly... Not able to get boarding passes if more than one person on the same booking. Showing flight information on wrong flights... Not updated gate information...
Extraordinary airline app I found all i need
Good and useful app, but... ....there's no option to select child above 2 years old, unlike the web version. Please add this option.
No info about terminals Onehave to guess which terminal KLM uses in DUBAI!
The best ever and will like to fly again again and again
It's Junk I've uninstalled and re-installed. I've logged out, I've logged in. I've put in my Booking Codes. It accepts that I'm a Flying Blue member and has my stats and details. It cannot however find one of the eleven fllights I've taken this year or the one that I'm currently flying on. KLM - stop the amateur hour development and consider paying a professional to develop a real app!
Dissapointing Looking forward to using the navigation routine at Schipol, but the wait icon just spins around and around. I do get the blue map, but no help in finding gate. Bluetooth, Data and WiFi switched on, needs more work. Galaxy Note 4.
freezes since December 2014 the app jas been hanging frequently
Waste of time Doesnt work on nexus 5
fantastic It's a good app
KLM app soaked up 172 MB of Cellular data in just 30 minutes I yesterday evening had a short connection in Schiphol - arriving at 19:50 and continuing on at 20:30. To my surprise just before switching off my phone on before departure I got a text from my carrier that my 150MB data roaming package was used up. Looking at Data usage in my HTC one ( Android 5.0.2) I see that the KLM app used 9.53 MB of foreground and 157 MB of background data. My Carrier shows even 172 MB of data used while in the Netherlands for 40 minutes :-) My guess would be that the KLM app tried to show me the way to my gate and pulled images of every single tile on the way there (this is just a guess as there was no indication coming from the app itself - it just continued to show my boarding pass. Thanks a lot KLM for buring 5 Euros for data roaming without delivering any value. I did change the settings now to only do background data when on WLAN, if this mess continues I will have to go without the app - which is actually pretty nice otherwise.
Timesaving app I have found this to be one of the easiest appstore use for travel management. I can easily select my seat in advance and check in with a few clicks. I have also used my smart phone as my boarding pass with the app having less paperwork to carry around. It's a great way to manage airmiles as well allowing me to review current miles and level mile requirements. I have the klm movies and houses app also would be good if all 3 would come in a single app.
Performed as expected App surprised me by doing all that I wanted. Could be upgraded to provide direct access to tickets in printable pdf from in-app to carry spares. App was splendid and highly recommended down to the self counting ETA for gate and flight departure. You could also adapt this further to automatically latch onto WiFi when inside schiphol to provide seamless experience. Thanks for this app, KLM. Always a pleasure flying with you. Xperia Z2
good, with some limitations Overall, good & useful. Some inconveniences (e.g. If I click on flight status for a given flight, I shouldn't have to enter from and to, it should already know that)
useful apps I find easy to use simple and clear easy to understand
Buggy It would be better if the My FlyingBlue > Personal Information screen worked correctly and didn't knock my DOB back one day every time I saved changes. I can't/shouldn't even be able to change my DOB though the app. Changing DOB is something I'm meant to request for by putting in writing!
Super U can do everything ...
Good but... Has much improved and is now working smoothly with good UI. Just still one (big) flaw: needs a lock screen widget to show notifications and boarding card barcode.
Good but not perfect Overall good application but with some bugs and limitations (e.g. viewing boarding passes for 2+ persons is not possible)
My favorite airline from CAI to YYZ
Klm is the best
OK! Nice, very useful!
Amazing crap Can see all profile options but ..... no offers and can't book flight at klm and airfrance .... at the lufthansa and british everything works fine
Used to be good, now is crap The app used to be good 1 year ago, but it has been losing functionality: it does not store tickets anymore, it also is unstable and it doesn't let me choose the dates for booking freely (I can book up to 2014 but not december 2012?? How useful!! ¬¬). Just use the klm website instead and don't even bother.
Does not work on HTC one x Does not work on HTC one x. When trying to run the application screen became flashing.
Just great Brilliant little app, keeps your information to hand whenever you need it!
I love this app, easy and smooth with no significant glitches. Thanks KLM flying with you soon, cant wait!
Terrible UI Terribly slow app, outdated UI. Cool that an Wear app is available. Very lame i cant have my boarding pass on it if I dont travel alone...
Slow and unreliable I have almost given up on the android version of this app. The iOS version works much better while this is very slow, to the point that I just switch to the paper print out. It very often fails to authenticate on the first few attempts. It feels like KLM have given up on it too.
It good app. Friendly use and more convenient. Speed is okay too. No complaints inmean time.
Easy to use and simply convenient.
My country is not even on the choices Colombia doesn't appear in the departures list
18Mb ... How can this be 18 Mb of space?
Hate the update!!! Used to be able to see all my upcoming trips, which isn't possible any more. Now I have to go back to the mobile website, really stupid. Also; sync doesn't work, keeps showing me a past trip rather than upcoming on the home screen. Want the old version back!!!! Don't care it's prettier now, it's not functional any more :(
Great! You guys outdid yourselves. Was a good app before, now it's even better. Congratz to the dev. team
Fancy UI but still unreliable information and even a step back from the previous 'pretty but pretty useless' version - - 3 minutes to log in, and then it forgot my log in details next time I opened the app. - Flying Blue details hidden, but even after I found the 'trick' of scrolling the menu down, it disappeared next time I opened the app and is now unaccessible. The straightforward way of showing the Fybing Blue card in the previous version of the app (instead of the physical card which I never got from KLM) has also been removed - Tablet version only possible in landscape mode. - Baggage allowance details still wrong - showing 23kg for a business flight If you sacked your first developer for this second attempt, sack the new ones again. Please get the basics right first before spending time and effort on bling. This needs to be a functional, useful app for travel - not a pretty one.
Terrible Worst app experience ever. Update: I booked a new flight (not in app) which is now not listed in the app, so I have to use the web, why?! This user experience crap should not be labeled as Android native app. New version is as bad as the old one. It's a pity that companies don't understand the importance of mobile apps. It's not just a nice to have, nowadays is the main interaction platform for customers.
Horrible since update Previous version was a lot better, also dropping the windows phone version show further negligence and arrogance towards loyal passengers
Too many updates and missing features. The boarding pass still disappears shortly after the flight departure. This means that I cannot do duty-free shopping on arrival because I have no boarding pass to show. How hard is it to keep the boarding pass on the app for a day? Please put the flying blue number on the boarding pass. Partner lounges want to write down the number. It's on the paper pass and there is plenty of room on the electronic pass. Lastly, when are we going to have a stable look & feel? You keep changing it over the years.
My trips not appearing in the app Trips not booked in the app, after installing the new version, are not appearing in the new app!! This was working automatically in the old version! Also, the option to display my flying blue card has been removed, which was very useful since sometimes they still demand to see a card to get into a partner's lounge.
Crashes on multiple devices Experiencing continuesly crashes when checking in. Previous version was much better working.
Disappointing It lets you check in online and have your boarding pass on your phone. That's nice, but I can do that with email. I have yet to see my gate displayed in the app, even while I'm boarding. This app doesn't add much to my experience, although I'm sure KLM appreciates the information it siphons from me.
Update ruined app Great app before latest update. Now cannot see my full list of flights booked. Why break something that didn't need fiddling about with ???
Finally a refresh A nice update to bring the up to modern user interface. The navigation is much smoother although the app generally still lacks some features compared to competitors.
Log In No way to set up an account through the app. Can only log in if there's a pre existing account. Tried to log in with Facebook, nope. Looked for other options, nope.
No Flying Blue New version does not show my Flying Blue information. Takes a long time to login, and I'm not sure login completes although I can see previous trips. Cleared cache and now seems to work, although doesn't give confirmation of login success.
Why change if it's working Now unable to check in or access boarding pass, 2 pretty fundamental options, since update 16/02/16. Awful.
I see the progress The new version looks better. Give you 5 stars hope next version will be even better.
Great functionality, still some bugs there, but great beginning ?????
Love the new look! Very smooth
Push advertising... Goodbye! Pushing ads on saterday night??! You just earned an UNinstall. Goodbye!!........previous:The recent update works for me now. Thank you for listening. However now it "reminds" me that check-in is open.... AFTER the flight has been and landed (!), and I had checked in using this app on this phone so it shoukd "know". V annoying. And please make sure that reminder doesn't go off at night time, irrespective of time zone!
Limited functionality - rubbish! App doesn't allow you to purchase extra baggage or upgrade to extra legroom for an existing flight NOR gives the option to add extra luggage or extra legroom seat when booking a flight. The whole point of an app is to make things easier than using a web browser! So you have to use the app AND the website to book a flight?! Incredulous! So I just used the app of a different airline to book my flight - cost me a little more for the flight but it worked. Pity really as I enjoy flying with KLM.
I don't want it in portrait Fine on a mobile but on a tablet we are not all apple portrait lovers ...i often use mine landscape with a bluetooth keyboard ..why can other much smaller companies allow portrait or landscape depending on the orientation of the device and not klm...agree with all the other comments other reviewers have made ...it's a downgrade in capability all for the sake of ui..and doesn't think about the frequent flyers ......very frustrated
So I purchased my tickets on a PC, during the process I was prompted to install the app on my phone, which I agreed to. On the PC I was logged in using my Google account, however in the app this is NOT an option. Only KLM, Facebook and LinkedIn options are available. Stupid! On a Google device the Google option is not available, haha :)
Hopefully your software for pilots works better than this app Took me 5 minutes to figure out how login works (actually doesn't work if you have password longer than 12 symbols). Wasn't able to logout: just used force stop + clear data& cache. App size: 40Mb! 'Welcome' screen appeared when I was typing my username. You definitely have a room for improvement.
A UK passport has NO letters in the passport number. The app won't let me and my wife check in for our flight TOMORROW. WORST CHECK IN APP EVER
App continuously fails App always fails when I m trying to check in, then flag me as checked in and I'm obliged to go on the Web site to make proposer check in and select my seats and get my boarding pass. By the way this app is really stupid as it tells you that it can't give you all boarding passes.. And therefore don't give you anything. It took me a while to find out that the boarding pass that couldn't be sent was the return ticket ! No comment, please make a usable app !!
Doesn't work for Samsung S6 The app used to work until a week ago. Now it doesn't work. Works ok on my android tablet. The dashboard is a bit naff. Make a short list so you've got a good overview of all your trips. Then if you have a multi leg you get panicked as you cannot see all legs in the app if you don't swipe. Again, give final destination so it gives you a good overview if you have many trips. When you then click the final destination you get the list of legs in that container. Make it fast, short and direct to the spot.
Constant error trying to change seats Check in was open and I had the option to change seats but the app crashed every time I chose another seat with a warning "an error has occurred". Rubbish because by default it gave us random seats separately on the plane when half the other seats were empty (not premium seats, all standard).
You should revert to the old version ASAP as this update is awful. Useful features such as flight status are missing and App is not even in the KLM house style. Weird that I have to access the Skyteam app to obtain flight status!
Not even the sign in possible. Deleted. No use!!! After using my correct E-Mail adress and correct password, the login button is gray and inactive. Same with Facebook account. 1 minute ago I was logged in on the KLM homepage. This app is a shame for KLM. Get somebody, who can program a functioning app. Look at the horrible reviews and wake up please. I hope, your airplanes are more functional than this app.
I'm still struggling a bit with this version. I have to enter my full passport details before every flight...which is every week. Gets a bit tiresome. EDIT: Thanks for the response - looking forward to the fix. Beautiful app otherwise, and works a treat. :D
Does commercial spam! This app using notifications on my phone for commercials is NOT ok, klm! NOT ok! And changing settings is not helping. Typical...
Works perfectly on my Samsung S6 as well as on my Samsung Galaxy Tab, but missing "rotation" - works only I portrait.
Unusable Tried entering passport details by scanning passport. It read the passport OK including number but would not let me save it because the passport number apparently "should consist of letters and numbers". Keeps asking for my location despite me repeatedly having told it UK. These details are in any case in my Flying Blue account so why can't it just access those details.
Does not remember passenger details For my departure I filled in all my details, which is already strange because you login with your Flying Blue account.... Now I want to check in for my return flight and I have to fill in all details again. Very annoying and should be improved.
Getting there Ok so the app is getiing better, however....when requested to check in why does it always ask for all your details again? Its easier and faster to log in on the web where everything is input.....
After contacting the mobile team of KLM everything works fine again. After contacting the mobile team of KLM everything works fine again. Thanks for the help and effective correction on the app!
Excellent! No idea why people rate this badly. It does exactly what it says. Simple and right on the point. Great job, KLM
Very good and on point. Good job. More great deals next time!
Simply easy to use One of the most easy airline apps to use
Why can't the app display my flying blue status offline? Would be useful for check ins abroad. Given how many permissions the app requires it should offer this. Reply to dev: Yes, I still have the issue. I used the app aboard without roaming on wifi. Once wifi is off, the FB status disappears.
Not an upgrade! This version hangs, will not refresh, does not list my flights. Am now using the air France app instead. No idea what the incompatibility is. I use an HTC one.
Can't log in Never been able to log in with this app update. Nothing happens. But surprising coming from the klm team..
Business is business New app is the Nuts and I never give comments but I thought I should this time. From a Dutch prof working international in ICT. Good luck with it!
Looks like an attempt to make the app more agile with increased usability compared to the overweight and overly dressed up previous version, which is a good thing. I am frequent user and usability is only thing that matters to me. Issues: 1. Does not render properly on Nexus 5, with latest Android. 2. Does not show upcoming trips on Nexus 5, with latest Android. 3. Would expect a platinum member can call platinum line directly from App. (Did also not work in previous app.) These work fine on iPhone 6. Will give 4 once 1 and 2 are fixed.
Easy to use Installed it after a late night printing failed due to low ink. Checking and boarding passes have worked seamlessly only using airport WiFi.
Not even the basics work Upcoming trips are only partially displayed, never the full set. Check in does not work. Seat selection works only occasionally. App looks nice but is unfortunately useless now.
My trips does not show my bookings My trips does not show my bookings, and cannot add because says is already there. So boarding pass is also not available, mobile checkin does not work. App more or less useless now...
Don't update New version full of bugs, keep previous one which somehow functioning. Air France app consistent and working well.
Can't log Since I updated my app to the latest version I can't log in anymore. No.matter how.many times I tried and what I have tried. Ridiculous !!
Getting worse It used to be that I couldn't change my seat when checking in. Now it won't even find my upcoming trips, only past ones! And the beta app only shows a blank white screen. These apps are a disgrace.
Login doesn't work After the most recent app update, I can not log in. I use my username and password that I also use on the website.
Useless Can only see half of the trip on one way. No way to see any details of that part even. I uninstalled after trying for 15 min to see my complete trip booking with no success.
Too many things just don't work I don't always see all my bookings; when I do, I don't see details of all parts of the booking, for example the return leg. I can't see my Flying Blue transactions as the link has never worked. These are the current problems, but the list of problems changes with every update. The previous version had the fewest glitches, but even that was far from perfect. I will therefore continue to use the Internet, sadly, as this app has never been good. Not a happy Platinum member.
New version unusable Can't see my trips. Can't see current boarding pass. Bring back old app! My phone is a oneplus2.
Bad update Can only see 1 trip, before update could see all future booked ones.
Getting worse with each new version Now the app doesn't even find my bookings anymore by itself once I'm logged in.
My Trip (boarding cards) BAD With the new update getting he boarding cards became an odissey. Retieving the cards when you are running to the gate is impossible. Or even from the taxi if you do not remember the booking code you r done. It became a purchasing tool, not a travel companion. As it is, practically UESELESS. Please BRING BACK functiobality ASAP.
Utter crap Did anyone actually test this rubbish out ? One can't even log in !!!!
What have you done.... Oh dear, what was a usable if not perfect app is now a complete disaster. Can't log in, have to shut down app and log in (if it works) app keeps crashing, not able to change seats. The list goes on....
Won't use until the next update Since the latest update I can't even get into the app any more. Will wait for the next update and try again.
Naive Unreliable, not robust. Might work well in your Dev lab, but not in real environment. Loosing trips, logins. Look at BA app which works.
No level on Boarding pass. There's no Flying Blue level displayed on the boarding pass. Before it was displayed at least when I was online. I'd like to see the level on boarding pass even when I'm offline.
My trips not appearing in the app Trips not booked in the app, after installing the new version, are not appearing in the new app!! This was working automatically in the old version! Also, the option to display my flying blue card has been removed, which was very useful since sometimes they still demand to see a card to get into a partner's lounge. UPDATE: my future bookings keep disappearing from the app. They appear when logging out and back in, but the next time they are not there anymore!!
Works perfect Never let me down. But the food in KLM flights always does
Bad update.. Unable to see more than 1 flight.. Issues changing seats (more than before)... WHY replace something that's working with something that's just BROKEN?
Freezes Not even 20s in this app and it froze when i tried to log in
So now it is broken..! Again... Previous version worked...mostly. Update has now broken virtually all functionality.
Where is flying blue Installed the new version and it's missing access to my flying blue account. Had trouble logging in. definitely not an improvement
Still needs work. Seat selection is always the biggest pain, most of the times I need to actually do it online. Also, you got a spell error in the app description; "FLLIGHT UPDATES"
Dreadful first experience Awful unresponsive app. Illogical log in process & couldn't check in! Should be so much simpler & other airlines much better!
Login issue fixed in v7.2 ! Latest release includes a fix to my login issue that I raise just a couple of weeks ago. Thanks for the prompt action!
How to take a good app and ruin it! Well done KLM, you took a good app and turned it into a useless pile of crap. Bravo! They fixed the login problem, but one cannot click on the link that says see my transactions. It's still not possible to lookup flight status, and don't even think of trying to book an award ticket with this all. The amateurishness of the developers of this app is mind boggling, they clearly never heard of QA. Awesome :(
Room for improvement The app is good for most part, I was able to book a flight without any trouble. However, when it comes to buy an extra luggage in Brazil, where our "great" legislation forbade companies to charge services in our currency if those charges are done from abroad. Therefore, I'm unable to pay for it because it charges in BRL, and the problem is that we cannot change currency of payment for extra options, please take that into consideration for your next update. Thanks!
Does commercial spam! This app using notifications on my phone for commercials is NOT ok, klm! NOT ok! And changing settings is not helping. Typical... Also does not keep me logged in. And calls me on Wear by somebody else's first name!
Unusable after recent update I used to use the KLM app alot. After the recent update, cannot even log in. Useless. Please roll back to the previous version. Update: After installing the latest version, the login problem was the same. However app worked after clearing data. +2 stars.
Useless Can not log in. Logged in and checked at main site. Have even requested new Pin and tried but still does not work. Will uninstall and use a different airline.
Too many bugs and missing features. The boarding pass still disappears shortly after the flight departure. This means that I cannot do duty-free shopping on arrival because I have no boarding pass to show. How hard is it to keep the boarding pass on the app for a day? Please put the flying blue number on the boarding pass. Partner lounges want to write down the number. It's on the paper pass and there is plenty of room on the electronic pass. Lastly, I often can't change my seat while I can on the website... And there's more bugs....
Good but... #1 Can't finish the login #2 have to login every time #3 can't finish the process of an upgrade
Quite useless Added booking, oh can't change seats in app... :( Login on a desktop, booking isn't in my account. What kind of infrastructure is behind this? Stupid captcha on desktop, you get one star extra for not putting that in the app. Don't do an app if i can't even change seats which is the single thing needed!
Broken Thanks for fixing the logon bug, I've increased my rating
Terrible First Problems with login! Second useless if you need to buy tickets or some extra to your booking!!! Because it shows God knows what kind of currency!! And it is not possible to change!!! Completely useless!!
Works fantastic! Back to being the best. Thanks, developers!
Sorry, seat selection is not possible in the app right now... OK to view miles balance but useless for checking in, as the app does not allow changing seats. Please fix this!
Great App One of the best airline apps out there!
Cause they keep on saying details incorrect what more can i do to login
Illogical and a bit buggy. Can't log in because the app can't handle google connected klm accounts, only facebook or linkedin. The app also locks up. Cannot use the app in portrait mode on tablet, why?
Really useful and user friendly app Great help when traveling!!
App file size is huge. 49MB is way too much.
My trip is missing. Where is my trip?
Horrible app, UX designer must resign Can't use this app because it is sooooooo uncomfortable!
Terrible app refuses to log me in and crashes every single time without fail.
Information not updating Information such as gate number hasn't got updated since the boarding pass was created.
Very good app Bugs seem to have been fixed. The app works great now.
Can't log in and it crashes several times in a row
Very nice, simple and efficient
Not working please fix bugs I really need the app. Please fix the bugs. I enter login information but it never come up. Sometimes the app freezes, sometimes I'm logged in after all but many features are not working.
Getting worse It used to be that I couldn't change my seat when checking in. Now it won't even find my upcoming trips, only past ones! And the beta app only shows a blank white screen. These apps are a disgrace. Thankfully, I always have a connection to/from an Air France flight and their app works.
Refuses constantly to upload flight information. Works only in landscape on my tablet. The pictures on the background are only confusing. Keep it simple and let it work
Delete and re-install appears to help: The best most functional, simple, airline app just became the worst after the March 8th update. (Samsung Galaxy S5) It no longer logs me in automatically, in fact it freezes and won't log in at all, while telling me that "can't load itinerary from your profile" and asking me if I wish to cancel or retry. After I wrote the above, with a 1-star rating, I uninstalled the app and installed it again. Updates should not require this! Functionality appears to be restored to what it was like before. Hence a cautious 3-star until I'm sure it stays good.
Asks to login every time now and does not actually login (just freezes). Can manage to get to the menu, but the flying blue status and info disappeared.
The previous version was better The app is becoming useless, as I can't log in or load my flights. I guess I should rely on Google Now for the boarding pass, as the KLM app can't do what it's supposed to do. Helemaal slecht!
Latest version requests login although I'm already appear logged in when opening the apps. Works perfectly on my Samsung S6 as well as on my Samsung Galaxy Tab, but missing "rotation" - works only I portrait.
Bad Too bulky and heavy, full of bugs, useless ...Just like the company it represents. Uninstalling and going back to web and paper printing! Shame!
Much improved over previous version The app now responds much faster, and also sends the boarding pass by email after checking in. I have not yet tried all the features, so far it looks like a great improvement over previous versions. Thank you!
Slow and never working App always crashes and never let's me change seats highly annoying
Just 1 dislike The app is great for searching for flights and finding the cheapest flight. The only problem I have is that once you chose your inbound and outbound flights, theres a screen telling you to select seats and add bags but instead of allowing you to do so, it takes you straight to the payment page. I understand you can add baggage later on but I would prefer to pay all in one go and know the full price of everything but you cannot do so.
Hopeless app update Since the app had been updated can't enter a bookings code for a flight, it use to work fine. Also can't change country of residents.
Inconsistent... No Flying Blue information appears, thus no tickets, no checking in, no seats, and no point in using the app for anything right now. Hell, even searches don't work!
Beyond Disappointing This app was disappointing when I first installed it, and now, after a year of further development, it's actually gotten worse. I get a notification telling me I can check in but no option within the app *to* check in. I have to open the klm site in a browser. Now it says my account is blocked and I should contact them on social media to unblock it. Well KLM, here's my contact!
Doesn't work It keeps telling me there are not available flights, but if I login with same pin on other device I get plenty results.
I used this app a lot in the past but now doesn't let me log in anymore which renders the app completely useless. UNINSTALL
Doesn't work.... constantly loading or says it's not available.
Not working Since update it won't let me log in. Pointless app now.
Update ruined it for me. Earlier, there were no issues with the app but after updating the app, I can't login. The app gives an error that login failed before I've even tried to put in my login details. Really disappointing.
Cant log in Says can't log me in, booking code, flight number, log in email and password, do not work. Very stressful. The update has kicked me out several times and forced me to log back in, and now I can't enter period. I use it for my count down. Please fix ASAP. Thank you.
Persistent login issues now. Not very impressed.
Great KLM App! I find the changes KLM have made to this app to be very good and helpful. I have no issues with this app and hope that it stays this way.
Unusable Logged me out. Now doesn't let me log in anymore. Useless
Excellent Top class app !! Very precise, we'll presented and easy to follow.
Clunky issues - adding to airport stress 3 issues make this app troublesome when travelling abroad. 1 - boarding passes are not available offline, even when you have checked in. Even when I have been connected to train WiFi, and have the pass on-screen, the app wouldn't show the pass again before I had reconnected to airport WiFi. 2. The pass-barcode screen is sensitive to phone rotation. When presenting the pass with the phone facing downwards to a scanner, the screen rotates and moves the pass offscreen. Qr codes should be static and full screen
Problems I'm having trouble adding my booking. It says it can't recognise my booking code but when I used the website it let me check in. Whatever the problem is please sort it out. Thnx
The app blocks! It doesn't work on wifi! It shows events from the past! I can't find an actual flight and i can't do the check in for the actual flight! It doesn't retreive the info that i've already filled in...it sucks
Cannot login with pin/email FB number I tried both my Email and Flying Blue number with my PIN and cannot get in. Tried even worth a temporary PIN mailed to me to no avail
Don't bother - use the website! Your app doesn't work properly. I'm one of three in my party with one person having already checked in. When I come to check in, it asks me for my nationality. When I select that and press save it says I can't do that as I'm already checked in (which I'm not!!). Then when I try to contact you via the app it just takes me to a screen but gives me no way of phoning you. And when I click "forgotten password", type my email address and press the button, it doesn't do anything. A half-baked app at best. Rubbish.
Expected more Terrible app. Looks good but a lot of critical things don't work. I couldn't check in cos the 'issue date' calendar only goes past 1970. Can't select seats. Airports are missing from flight status area. Cant see recent transactions. You'd be left disappointed with the app.
Very good app Find the app very easy to use and the new updates have really improved it
Buggy Can't log in half the time. App becomes unresponsive often
Much improved app
Complaints!!!?? I cannot understand why so many people have to moan, groan and complain about this app. I think that it is very good and very helpful.
Finally! It works now. Most of old bugs disappeared, and the application is quite enjoyable!
Useless First, the app couldn't find our booking, which had to be added manually. Then it would only display passenger information for me and my girlfriend, but not her 3y/o son. I couldn't check in because of "missing information", though in the app it wouldn't say what was missing. Turned out it was my permanent resident card information, which could only be added through the site. Had to check in the 3y/o through the site as well. Now the app won't display the boarding passes.
Doesn't offer same login as website I always log in using my Google account, which is not available in the app
Broken flying blue - AGAIN Once again a junk update to what should be simple and lack of flying blue access. As a gold member I expect better than this - Emirates manages to update their app without breaking the miles function why can't KLM get this right?
Help Trying to book a flight on the app but can't add extra baggage?
This app is reserved for people whose their password is shorter than 12 letters/numbers. You can not login if your password is longer than 12 letters/numbers.
Requires too many permissions
One of the worst apps I've ever used The app is nowhere near usable. Endless loading-actions that eventually fail; When purchasing in-app (upgrade seat) 10 out of 10 times the app errors out and immediately after shows success message O_o; sometimes the app doesn't even start (even on WiFi)...and many more. I am now often falling back to the website because the app is really useless
New update has loading issues Latest update always has problems loading my flights. Constantly get a message telling me it failed to load flights from my profile. Have to click retry 4 or 5 times before they will load.
Multi city option No option to make a multi city booking or am I missing something? Needs this option.
Absolute rubbish Can't create an account to register and only 2 options to call for help. And since I am not of Facebook that leaves me with a phone call from overseas. Tried online to check-in and select seat .... No can do until 30 hours before very poor. Can't believe there is no email contact to KLM
The app is nicely designed, even if it appears to insist on landscape mode, and is pleasant to use for things like checking in or adding bags. However, it seems more like an alternate browser interface really and appears useless when there is no network connectivity. Most importantly it did not store boarding passes locally and was not able to show trip details or boarding passes when offline. Which means you can't rely on it sadly. Klm devs, have a look at the easyjet app. Promising though.
Loses login details, saved passport details and boarding passes when offline. Check in reports failure 'try again later' but going back into app it shows already checked in without option to choose seats. KLM app used to be very good, what has happened?
Needs to be able to save your boarding pass It asked for permission to save the boarding pass then doesn't. So unless you have internet access at the gate you lose the boarding pass. I just save the image to my phone. It also sometimes emails the boarding pass when you check in and other times it doesn't
Still needs work to be useful Despite some improvements recently there is still some way to go in my opinion... Loses log in and access to boarding passes when offline (fundamental - you have to be able to trust the app on this), doesn't update gate information 40 minutes before flight (despite being fully updated on Google and other sources) and Android Wear seems to show departure times in GMT, not local time (gets boarding time right though?...). These should be pretty easy to fixes to make this app functional.
Crap, & frustration Got the app so we could check-in to our flights and save time but it's been pure hassle. It wont read/ scan all our passports & wont even with our reservation having a unique last name it wont let us type in the info to check-in. Delay and headache we know and now fear loosing seats having to wait to check-in all persons at terminal. Have to add that trying app on my tablet was even more hell. Total waste of time really pissed me off.
Didn't work when I needed it I had loaded it up when in preparation for going to the airport. All seemed well and fine. At the airport the app then complained it couldn't connect to the internet (while on WiFi) and wouldn't load my boarding pass. On the return, I was unable to use the app to check in at all, and it then wasn't able to generate a boarding pass after I did so online. Luckily the hotel staff were willing to print a copy or i would have had issues at an airport where the staff didn't speak the same language as me.
Very useful! Useful app and very nicely designed. The seat view is pretty unusable though - there's no way to zoom out and no key for what the seat colours mean.
Requires too many permissions, regularly forgets login credentials. Reported the luggage belt where I should pick up my luggage on an Air France flight while my luggage was labeled thru to my final destination.
Notification spam This app defaults to having notification spam enabled. Pretty scummy from a proper airline. Also requires passport details to be entered every check-in, even if you've just entered them.
Useless App failed to download boarding passes for return flights. No matter what i did. Initial flight was okay. Now I'm operating with the PNG mobile passes sent via email.
Better but.... Has got much more useful, however still has bugs, on of which is when I have checked in it the will no longer allow me to change seats. But I can then launch air france app and look/change seats no problem.
Crashes continuosly With updates it got worse and worse. Now I am not even able to log in - it crashes as I open it
Great improvements! The app is getting better and better over time. Keep it up Mobile App Team KLM.
failed to download failed constantly to download. 30mbs... then failed to update. If I do not update then I cannot book a baggage. ..
Works half of the time. Fails at the most critical moments. Have to use web browser online check in system more often than I should.
Samsung N5 My option modify flight is available on website but not on mobile app!
Worst app ever Crashes. Stated that we can not check in.
Efficient App! The KLM app is easy to use, and it's sleek.
KLM I like The first branding I admire and now flying with soon.
Great app I travel a lot....mostly business...makes it simple to arrange my flights.
Check in failed repeatedly
It never worked
Great App Easy to navigate and use! Superb App
Good Idea, but never work This app would be of great value only if it works. Every single time I have tried to use I waist half an hour then it give error message
Really well done app. Design, UI, and services offered make it a solid one.
Always improving the user experience!! One of the most complete and intuitive applications. Congratulations and thanks for such a great innovative product, even without forgetting the customer needs.
Trip details fail to load every time, mobile boarding pass is never available and nothing ever works. Useless app.
Flying Blue This app do not show Flying Blue when I log in with my same user name & password. There's only option to create new FB account but what about my latest? I am silver elite.
Broken flying blue - AGAIN - and AGAIN Once again a junk update to what should be simple and lack of flying blue access. As a gold member I expect better than this - Emirates manages to update their app without breaking the miles function why can't KLM get this right?
Can't download I was logged in and try to check in my flight but screen show cannot download or failed. Useless app waste memory on phone
Very primitive When I put the departure date it tells me that there are no available places. Now what is the nearest available date ..?? You have to hunt and try forward and backwards until you find something ....Also if the price is high you don't know which part is the problem departure or return date.....it also does not give you the details of the journey it simply says that you have two options for example 6 hours and 18 hours without explaining why