Download HelpDesk apk 1.12 free for Android smartphone

10 May

Posted by Nguyen Tri Luu in Business | May 10, 2016 | 13 Comments

Apk file size: 992.0 KB

Base on iPhone handle module, we announces the stable release of the HelpDesk 1.0 for android devices to manage otrs ticket system.
Release Details
Release name: Android Help Desk 1.0
Required OTRS release: OTRS Help Desk 3.2.1 or higher, iPhone handle module installed.
Recommended OTRS release: OTRS Help Desk 3.2.1 or higher, iPhone handle module installed.
Release date: Feb 9, 2015
Release type: Stable

Monitor tickets in OTRS Help Desk system.
Create new phone ticket.
Add Note.
Update, Reply ticket.
Move to another queue.
Change ticket states (include close ticket).

Whats new

    Update more detail about error: "Failed" when login in some users.

Nguyen Tri Luu part of our Business and have average installs from 1000 to 5000. Last Update May 10, 2016. Google play rating is 62.5806. Current verison is 1.12. Actual size 992.0 KB.

Download helpdesk.apk 992.0 KB


Alexander Davydov

Lacks OTRS 4 support on LP? Getting "Failed" error (without any specification) while trying to log in to OTRS 4 from Android 5.0.2. Re-checked credentials about 3 times. Have you tested it on LP & OTRS4? Regards.

Nam Truong

Would be perfect if there was a field for time accounting when adding notes and I way to save the credentials permanently.

Cristian Iconomu

Simple, fast and excellent! It is obvious a work in progress, but the features implemented work, the app is fast and simple to setup and use. Under 3 minutes to install, connect and raise a first test ticket. This is a great app and I can see good future with it. I started using it and also recommended it to a customer who we helped implement OTRS for their operations. Good work!

Nguyen Luyen

Great app, easy and efficiency

Ian McLeod

Could not get it to work. Would not connect to OTRS via HTTPS

Dinh Hiep To

Easy to use, i like it

thien tran ba

Great app Great app for my device to manage otrs tickets

Trí Lưu Nguyễn

Better than others apps Better than others app

Huyền Nguyễn Thị Thanh

Greate app It is very helpful to monitor tickets.

Nam Truong

5 star for such a quick response to the 2 suggested features.


Can't log in. After writing url and login credentials, there is "Failed" message popup and nothing happens.

Igor Merenyashev

Encodin Problem with russian encoding

C. Scott Hopkins

I can log into my company's OTRS system and view tickets. I see where I can change the status of a ticket but there doesn't seem to be an option to lock a ticket to yourself.

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