Download Locked & Found apk 3.3 free for Android smartphone

6 Sep
Locked & Found

Posted by Best Buy, Inc. in Tools | Sept. 6, 2016 | 73 Comments

Apk file size: 32.0 MB

** This app is no longer being maintained, with the exception of the Locked & Found feature. To use Locked & Found, you need to have purchased a Geek Squad Protection plan for your mobile phone prior to May 1st, 2015.
Looking for general Geek Squad support? Download our free Geek Squad app at, which is available whether or not you have a Protection plan. **

Lock, Locate, and Recover with The Locked & Found App. Mobile devices and data are increasingly susceptible to loss, theft and damage.

Lock, Locate and Recover your device
If your device is lost or stolen, you now have access to a host of features to intuitively lock, locate and recover it. Once the app is installed you can use our Locked & Found online portal to:
• Lock your device to prevent use
• Locate your device on a map
• Assist with recovery - device 'scream' to aid location and picture capture of the finder to encourage return
• Remotely wipe your device of all of your personal data if recovery is not possible
Our recovery team is also available online 24/7/365 to assist. If we find your device we will ship it back to you free of charge.

The Locked & Found Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life. But don't worry as we have optimized the app for this so we only turn on GPS when you need it.

Whats new

    The Auto Fit Guide has been added to help clients accurately create a price estimate for mobile electronics installation at Best Buy. Choose your car year, make, & model and the tool can give you exact details on required parts & labor for remote start, radios, speakers, and more. You can then email or share the quote, or bring it in to show your local Autotech before making an appointment.

Best Buy, Inc. part of our Tools and have average installs from 500000 to 1000000. Last Update Sept. 6, 2016. Google play rating is 78.4404. Current verison is 3.3. Actual size 32.0 MB.

Download geek-squad.apk 32.0 MB


Nichole Crampton

Don't install this. Freezes phone up while on it's unlock screen and prevents phone from being able to add a call or put on speaker, the only option is to just end you call. Also told while talking on the phone (out going calls) that it makes it sound like your a machine. Definitely not worth your money! I wish I hadn't installed it.

Logan Bowers

Geek Squad Sucks I spent hours and months trying to locate my sons phone. Everytime I called Geek Squad I spent a minimum of 2 hours trying to get to the "right" department. Being hung up on, or dropped call or the worst connection possible to where I couldnt even make out what the representative was saying. I even had a Best Buy representative who stayed on line for 1hr of 2 hr call and she finally gave up and said she was sorry but she was so frustrated with them she had to go. This coverage sucks.


Do not use Pain in a** to uninstall and customer service was horrable. They don't even know there is an app? Hung up on 2 times. Spoke with "Cole" he laughed, he asked what does the app do? When I said I can't believe they don't know they even have they app.... he laughed again and act like he didn't even care to help. When I asked for his name he said "Cole" I than asked for his supervisor, he hung up on me. I will admit, the 3rd person I spoke was nice and she said she understood, however she really wasn't to sure.

bethynel vega

1 star b/c it doesn't allow ZERO STARS!!! APP SUX & CUST SVC NONEXISTANT Purchased to able to locate the whereabouts of my 7 year old who was traveling. I tested the locator at Best Buy with the rep. It worked. I tried it again within 24 hrs (when son out of town) and my login does not work to gain access. Weird b/c I had placed a setting to remember my login and password (no room for error). When I selected 'forgot password" the message I received said my email was not asoc. with an account and to call 1800geeksquad. I spoke to over 15 people split into 2 mult. hour long calls (b/c 'calls were being dropped') Of all 15 , 2 seemed to know about this service (Amaka & Connor). 3 were severely unpleasant people (the rest were un-involved and short-didn't want to be bothered) one rep (Jocelyn) citing that I 'interrupted' her when offering info about iphone (I have an android) so I told her this before she finished- thus interrupting her. She also stated that she is a human being when I told her that I did not mean to interrupt her. (she hung up on me even after I apologized and told her I was just hoping to save her the time because I didn't have an iphone. Eventually Amaka and Connor tried to help but my info was nowhere to be found.

Jim Par

Locks device and can't uninstall This app is now locking my device all the time. Does somebody know the PIN to unlock the phone so I can use my fingerprint to unlock the phone? Suddenly the app cannot be uninstalled off the phone because it now has TOTAL ROOT ACCESS. I called the GeekSquad number, they put me on hold for half an hour then promptly at 5:00PM exactly the system hung up on me. I'm on hold again for another half hour. My phone is now useless because the app locks the phone if I'm not touching it for 5 minutes. I'd give this app 0 stars but this HTML system is unable to do that. After another half hour of being transferred around to Billing, and eventually to Mobile Support, the guy at Mobile Support claimed they don't know how to uninstall apps off mobile devices and I should call GeekSquad. Then he gave me the number that I called that eventually got me to him. I tried to explain to him that I called GeekSquad and got him, he hung up on me. Called GeekSquad again, explained I want the app uninstalled off the phone, and they transferred me to BestBuy Billing in the Phillipines. This is totally unacceptable.

Steve Palmer

Resource hog, slows down & sometimes locks up ph. Horrible app, excessive rights, near root access, starts @ boot, always running in background even when never used. Can control, edit del SMS, GPS, storage, etc. Have had enough with app crashes / sluggish slowing down of ph. Removing app for good.

shedorra parris

Horrible Always Freezing and restarting phone. Its so annoying how many times i have to put my pin in. I thought my phone had a virus but its just this crap crashing and slowing down my phone. Cancelling service today because app does nothing but annoy me. Joining sprint for they're lookout service and handset protection.

Charles Wise

Terrible app Don't waste your time. It's useless and the tech check is horrible. This app is not worth a one star

Jennifer Pofahl

Rtfm Ignore the negative reviews. I use this daily on many models and it does exactly what it's supposed to... Agent 35755

haven thibodeaux

Really helpful I went to best buy to get help with my phone Young man who worked at best buy told me to get this app my touch screen was acting up my WiFi wasn't working my phone was slow and everything I got this app and he told me what to do and now my phone is much better! Best app! Thanks beat buy!

Cathy De La Torre

Needs Improvement Hate that it keeps locking shortly after typing my password and during a phone call...I can't multi task with this app if I'm the phone. Not happy with it at all lately. It wasn't doing this when I first installed it until it was updated to be a disaster of an app.

Orento McKinney

Please don't put your GSP number in or it take over ur phone trying to get the app uninstall,

Michael Marbut

I like it I like this app, if you have geek squad protection the locked and found is a cool service and the tech checker has its uses. Wish the tech checker would include a dead pixel test.

Quansuelo Grace

Horrible Locks my phone on everyday calls then freezes so I'm unable to make calls for 5+ minutes. Uninstalled!

NaomiLee Villaranda

Wtf Updates suck from when I first downloaded this a year ago! I can no longer access the app properly and it won't let me delete the app. This is frustrating because it's not been working right since I've changed my service provider on the same phone...

LaErick Gray

Keeps force closing won't let me finish setting up

Kylie King

Major issues for best buy app!! Malicious software?!?! Doesn't work as it should. at all. Error messages on EVERYTHING!! Some geek squad..?!

Bianca Montoya

Love the app Wish it could transfer music aswell i haven't been able to

Heath Roberts

Great App! This is awonderful application. It has near root access for diagnostic reasons. With geek squads 24/7 tech service calling and greak gsp and ahd plans this app just adds to fact that the agents at geek squad are here to help you! Cura et Celeritas

Craig Vaughn

Crashing It's crashing all the time lately. It makes me put in my pin all the time.

charles smith

Locks phone and can't get rid of it

Mel Darklyter

No security for Settings The older version made you enter your PIN before it would open up the Settings. Now you can just go in and change Settings like 'unknown number calling' and 'International Roam'. This updated version doesn't feel that safe. Also, when calling an unknown number after the limit has been reached, it will still make the call but then prompts for PIN code to unlock the screen. The old version didn't allow you to make the call without first entering the PIN. I'm going to try to go back to the old version .

Marcia Henderson

Lock and found Appl constantly requires four digit code even while using my Samsung galaxy 3. Problem just started, was working correctly for 2 yrs.

Anthony Williams

Students I hate this app. It locks you out your phone, and you have to go back to the store to get the problem resolved.

Sabrina Guzman

Horrible I have a GPS account and when I went into the app it didn't let me change any settings or access my account. I tried deleting and reinstall and the apps says I'm not connected to the Internet but my email keeps giving me alerts to activate device but I can't because the app doesn't connect to the internet. What's the point in having the app then?

Lewy Stix

FIX IT!! It started out, after the latest update, if my phone rings and I answer it...I cannot view anything else nor answer incoming texts, or multi-task at any level unless I hang up and call the person back. Please fix it so it works on the S5 4.04OS!

A Google User


Monique Nelson

Freezes up my phone The app freezes up my phone. I had set up the password on phone previously and it would freeze up my phone so I stopped using rhe app. I thought I would try it again but it is doing again. I will NOT use it anymore and take my chances on my phone not getting stolen! Fix this!!

Michael Levine

won't activate my phone - buggy site This has been such an incredible joke so far. I registered for the app/ website, and my phone wasn't showing up. They sent me an activation link, but it didn't work. Even the "support response" page where you type an email to them doesn't work - you hit send and nothing happens. I called and got someone to help, but the next email I got didn't have a link that worked either. Come on Geek Squad - you're supposed to be technical experts.

Angie Peterson

Update makes it pointless! Whenever you text the pin to your phone, the person can see the code in the preview when the tap the power button! They can also see the message before the phone actually locks because it takes 30 seconds! The old one worked way better! FIX IT

Evan Wallace

Love it! After the new update everything looks great, I had a few issues, but an agent personally contacted me to resolve the issue and fix it in a hot fix for the app!

George Einloth

George It be better if it would not lock phone when using it

Jeffrey Dragin

Geeksqaud Hmm I'm not sure yet

Kristy Mckusick

Love it! The missing locked and found has been corrected. I love the protection I get from Geek Squad. And the app makes it much more convenient.

Mel Darklyter

Update on 12/10/15: Uninstalled it from my Note 4. Since it was installed the phone started pausing, freezing and randomly restarting. after 2 factory resets and installing this each time, I have deduced that it is this app that caused the issues. Since uninstalling the phone 'flies' again! -end update. The older version made you enter your PIN before it would open up the Settings. Now you can just go in and change Settings like 'unknown number calling' and 'International Roam'. This updated version doesn't feel that safe. Also, when calling an unknown number after the limit has been reached, it will still make the call but then prompts for PIN code to unlock the screen. The old version didn't allow you to make the call without first entering the PIN. I'm going to try to go back to the old version .

Therese Gailey

Don't want it It was fine until it updated recently, now my phone is constantly locking up. I can't uninstall it or deactivate it. It's really making me mad.

Justin Kuehn

Doesnt work anymore After an update it no longer works always says unfortunately locked and found stopped working.

Alexandria Nicole

It won't even load! I'm not sure what you did but since it updated, as soon as I turn my phone on it says that the app has shut down. It will not even load. This annoying and now useless. Please fix it!

Eric Meister

Didn't Transfer all Pictures Be careful when you transfer anything using this awful app. It didn't transfer any of my contacts and most of my pictures are gone too. Geek Squad is a horrible company, don't trust them with anything you care about.

Perry Morgan

Starting to suck Everytime I look at my phone the app is in my notifications saying errors caused by this app and to disable auto-open. Was a great app til now. PLEASE FIX

James Johnson

Constantly failing Has been fine until recently. Now my LG G3 randomly restarts. Can't access settings without things flaking out. Can't deactivate or uninstall either.

Jen Vegh

CPU hog This app is constantly lagging my phone even though I haven't opened it in over a year. I'm uninstalling it as soon as I'm done with this review.

Donna Martines

This service is constantly stopped If the service is constantly stopped then obviously it wouldn't find my phone so I'm paying monthly for nothing.


Stoped working Has not been working for a while now.

Ruth Whitfields

It's great I really like this app

Doug Robertson

Crashing all the time Everytime I open my phone it tells me locked and found has crashed. I cannot get it to work and yet I'm paying 10 bucks a month the Geek Squad

Candy Ringo

I hate this app don't get it

Brenden Benincasa

Useless There's no reason this useless app has to be downloaded in order to use the"Fit guide" app.

Alma Tijerina

Love this app

jeffrey ault

After update phone locks up and app crashes.

B Swids

Scheldue a reservation is a joke. Whats the point of having a feature that doesn't work? Uninstalled & reinstalled the Geek Squad app trying to schedule a reservation to have a radio installed & it always freezes on the page to select Double DIN for a video screen, can't click next. Drive 30 miles to a BB because the local store 1 mile away doesn't do mobile installs & not one person approached me in Car Fi. 1 dude was hitting on a cashier, 1 dude was doing inventory, & 2 dudes walked by me twice to help other customers, not even a hello.

Derek Long

Update needed 1. On the main screen it talks about tech support and this is out dated. 24/7 Support is the newest offering. 2. Annoying u have to download a 2nd app for the auto fit to work. Can this be combined. 3. The other Geek Squad app is nicely redone, but seems weird to have 2 geek squad apps and when they are on your device they both show up as geek squad.....confusing!! Anyway to combine the best of both of these apps and make one amazing app!!

Christy Arias

Needs to be fix It wont let me log in and asks me to check if im connected to data

Mauricio Gamez

Transfer I tried using the transfer feature to transfer all my contacts and photos but it wouldn't connect. When I scan the qr code I get a connection error.

Lá-Nise W.

Geek Squad Suxx! DO NOT DOWNLOAD Customer service suxx!! No one knows any dam thing!

Caleb Robinson

Worst app ever Crashes, half the stuff doesn't work, and I can't reattach my G3 to my GSP plan after wiping my phone. Thank god I don't have to use this mess of an app to fulfil my plan.

Alex Samuel

Doesn't work Hey Mary Garren they tell you the plan changed, they have deductibles now for phones that are $150 now due to the cost of the phone. Plus it's in the materials they give you at the store when you sign up. And it's on their website. All the mobile insurance plans are this way now. Update 3/17/16 update to app made it crash when you open it. Pos I pay money for the app to work is it too much to ask?

Reynold Hughes

I don't know why I need this. I just wanted the Auto Fit Guide, but best buy has made me install this too. I have no idea what it does, but if it's a service (like it used to be), it probably costs way more money than what it's worth.

Virginia Elliott

Uninstalled... Frequent messages saying it had stopped working.

Marrissa Murph

Doesn't work. It keeps crashing on my phone.

Markeisha Robinson

Cannot Remove How do you get this off your phone? When I hit deactivate in the app store, it says something about a device administrator and tech support acts like they dont know what Im talking about. There is no option to Uninstall.

philip blevins

Keeps stopping. Constantly popping up a message saying this app has stopped. Annoying and there's no reason I know of that it should be doing this.

Patricia Solis Ramirez

Geek squad Dont like Not a good app for me

IT NOW SUCKS!!! All I use this app for is the Vehicle Fit Guide. It was very convenient when I am on the sales floor and not near a computer. What's the use of it now. LOCKED AND FOUND? Why Bestbuy do the things they do is beyond comprehension. Why take away a tool that helps your employees be more productive and really helps the customer experience. I guess NPS is not important anymore. Sorry but I think it is Stupid that bby did this. I will be uninstalling the app because I have no use for it anymore.

Noah Hendry

Auto fit guide I use this app solely for auto fit guide and I have no way of accessing it! Please fix it

David Alsobrook

Does not have fit guide any more or data transfer options

Joe Valente

Transfer They took away the data transfer. I'm not sure what the goal is here but that is extremely inconvenient and gets rid of one of the key sell points for this app. Please bring it back to THIS app, not some random new one

Liz Diva

If I give a negative I would Wtf I've had this for several years and all of a sudden it just stops working... pretty sure I didn't get a lifetime warranty for nothing super pissed off. Next time I decide to get a phone it want be from best buy.??✂

Frances Anderson Puckett

Want it gone The app actually works on my Note 5. However, it's a pain to answer calls b/c I have to enter my PIN before I answer the phone. By that time, I miss my call. I can't uninstall it b/c it says I have to deactivate it. I hit "deactivate" and I get a message that you have to deactivate before you can uninstall. What!?! I WANT IT GONE!

Sharon Harrell

Don't need it! Don't want it! Can't get it to deactivate or Uninstall from my phone. Just taking up space.

Iain Maley

Awful This app used to be #1 for data transfer but now does not appear to have any data transfer function at all.

dj Smith

It sucks need to bring back the fit guide

Gary D. Ford

VERY GOOD A very good app.

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