Download American Airlines apk 4.8 free for Android smartphone
Apk file size: 33.0 MB
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.
-Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.
-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.
-Flight updates: Get the latest ﬂight updates by simply retrieving your reservation and allowing American Airlines to send notiﬁcations to your mobile device.
-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.
-AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.
-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.
-Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.
-Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your ﬁnal destination.
-Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next ﬂight in seconds.
-Quick interactions: The American app utilizes wearables, giving you quick access to your boarding pass.
-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost.
There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools contributes to a great experience.
Contact Us: 1-800-222-2377
Why we need the permissions:
We will be adding location assistance to mapping (see our new terminal maps) that uses BLE
Your location helps us give you relevant information tailored to where you are at the time.
Access to photos is required to store parking reminders.
The camera allows the app to scan credit cards and expedite the checkout process.
Wi-Fi connection information
This allows the app to understand when connectivity exists to give you the data you need.
Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.
• We’ve made a few enhancements to the push notifications experience.
• Bug fixes
American Airlines, Inc. part of our Travel & Local and have average installs from 1000000 to 5000000. Last Update Sept. 14, 2016. Google play rating is 77.3627. Current verison is 4.8. Actual size 33.0 MB.
Never, ever have had a problem with this app. All information has updated in real-time, which has kept me from making unnecessary trips through security at incorrect terminals. Please keep up the great work!!!
Ver 4 won't login Nexus 5 on Android 5. 1 Until this version worked fine. Latest version won't accept AA# and my password. Keeps telling me they are invalid even though they work fine on website. UPDATE:Found that extra characters had been added in front of my FF# that I hadn't entered or noticed. Deleting those extra characters allowed me to login. Once successfully logging in, subsequent logins already have my FF# entered, so the problem didn't reoccur. Could be fat fingers or swiftkey, but either way, it now works well.
No to forced updates. Apps should keep working even if there is an update. I was blocked from using the app and had to update over telephone rather than being able to do it later over wi fi. Stop forcing uodates. Note added after developer reply: sure, I control whether the app updates, but you are making the old app not work anymore in the middle of my trip and that is not OK. Also the new app dows not remember the login password, this is VERY ANNOYING.
Doesn't work with US airways flights The app doesn't work properly on US airways flights. There is no option to check-in for a flight from the app and it takes you to the airline website. Plus, I can't pull up my boarding pass in the app while flying a US airways flight.
The new requirement to re-log in every time is going to get old fast. Hopefully that changes because otherwise it's pretty good - data updates fast and automatically (unlike the United app), lots of stuff at your fingertips. Would like flight change options to be added - maybe that'll be a post-merger thing - because it would save everyone a phone call.
I can't see my upcoming Flight Hello I booked a flight in March for May, but at the time I did not have an AA advantage account, days later after creating an account I downloaded the app and logged in but my upcoming flight hasn't appeared yet. When will it show and if not what do I have to do? Thank you for your time
Pretty good, but... Please allow an entry to save my password. It's tedious and annoying to constantly be putting my password in every time I open the app. Or increase the password timeout to once a day.
Problems AA please tell me, after putting in the correct info the log in button still let me log in...on your web site I can log in just fine but your app won't let me long in what to do ?
Great app/not so great customer service App was more up to date then any AA customer service reps. On my most recent trip of 4 AA flights, the first flight was delayed twice then cancelled, this app notified me before the airport had updated their screens. I called customer service to adjust flight plans and app had notified me of a complete new option for full itinerary before I could get an answer from customer service and all went well on the first leg of the journey due to this App.
It used to work better. I love the new added features; more information at my fingertips is always appreciated. But the last few updates have lost the ability to book a new flight. The buttons take me to an AA error page and offer a link to the full site. The suggested links only return me to the error page. The latest update didn't fix this.
Love this app. I travel over seas for work. Thus app with the terminal maps has been a life saver. The flight status option to name a few updates before the actual airport dose.
Passbook I have this app on both my iphone and android. Why is the pkpass file not available for android to download and add to my pass wallet, ( or other apps for travel)? I love this feature on my apple device. Please make this an option for andriod.
Great app I love it, it's fast and very easy to use... awesome download.
Almost there App is great; would be better if there were a way to add / store my American Airlines trips booked through partner airlines (Alaska) once the confirmation code is used to search the reservation, before I've actually checked in.
What Crap Just signed up. Let me say I have been an American frequent flyer for many years. But I'm also a United Million Miler. This app is yet another reason why, over many years, I have preferred United. All I wanted to do this time was track my son's flight. APP was telling me flight was on time, 15 minutes after my son had called and said it was delayed. And after webpage was telling me it was delayed. Off to a very bad start. Then, to change my account preferences, it asked me for my username. Huh? Out of space
It won't download Tried numerous times to download the update. It would never load. Why can't I continue to use the old one? This is very wrong!!!!!
Awful App The app won't keep me logged in, my reservations can't be saved (meaning I have to search for them each time I log in -which is every time)! I can't make minor flight changes, like upgrading my seat in the app, I'm instead redirected to the website which redirected me to the main customer service line. And since signing up for air mile credits in January, three flights later, and I've not got any miles credited. Easier than having to work through the app I just won't fly with American anymore.
It usually works OK but... As of the latest update, although it shows the correct number of trips, an upcoming reservation won't show up in my upcoming flights. It's definitely still there on the web page.
Boarding passes HTC M8- is there a reason why I can't get boarding passes through this app? Since the merger, your app sends me to US Air, US Air sends me to you. Very frustrating
Jr I'm quite satisfied with the app. Only issue is the fact that after making a booking I am unable to view my travel info because it's booked with my son who shares my name. For that reason I'm not sure if it will be useful if I'm traveling with him. Otherwise it's nice.
Best app ever I just changed my seat at the door and immediately it changed on the app. It's an easy way to be informed and i love the updates.
Works well until your flight is cancelled I was rebooked on a new flight after a cancellation due to mechanical failures and the app continually updated me on the old flight since it was rescheduled for the following day and would not let me access the new flight.
New update is broken I love this app but the newest update says I have an upcoming flight but I can't bring it up.
Widget Where's my widget? Bring it back or else.
It won't let me log in :(
LOGIN Not WORKING Password works on Web site but not this app.. UPDATE: My bad. Somehow, I was missing the "last name" field.
Great app! Makes travel experience so much better..... automatic updates, text or email notifcations and boarding pass can be scanned from phone.
Very Poor Still not the best App from the Major Airlines but heading in the right direction
This app is great! This is my first time flying AA since the merger, and I really hope this is the app you keep. The US Airways app is garbage by comparison.
New version as of may 14 2015 Refresh doesn't happen automatically as soon as the app is opened. Also, if I have a US airways trip booked through AA there are duplicate entries for same booking one through AA another through US AIRWAYS. Can that be fixed? New updates as such flight info are nice to see. Thanks AA team!
Can't book flights from app Overall it's a great app with the exception of not able to book flights from app and being redirected to AA website. Please add this feature. Others airlines including US Airways have it on their app
I just picked up the app for Android, and it works great for the first flight, but if I have a connecting flight, the second boarding pass disappears and you have to get the agent to print it out on a typically short layover.
Can't log in The message box said I needed to enter a correct frequent flyer number. It was the correct number. Same problem for the past two weeks.
Stand by/upgrade list Why isn't there an option to view the standby or upgrade list? Why can't I pull up US Airways flights on this app, but I can pull American flights on the US Airways app and view the standby upgrade list? Why can't I just have the option to view the standby/upgrade list without logging in? For the most part I'm trying view where my family is on the non rev standby list.
Great App Very easy to use.
Great app everything worked easily
still not riight.. I just wanted to let people no out there that this app if you use it and try to use the boarding pass it does not work.. not at all ..in fact they do not accept American Airlines electronic boarding pass unless you have a paper boarding pass to verify.. please beware people this is verified because I just flew from Reno to LAX and almost missed my flight ..I hope they fix this app and make it right..
Bug with notifications Travelled yesterday and couldn't figure out why I wasn't notified of a last minute gate change. And now today (while not travelling) I've received numerous notifications. Must just be the latest update because I haven't had this problem before.
Login issues / flight status Still isn't updating flight status for us airways operates flights, even though now at least you can see the boarding time. Login will not save no matter how many times I set it to save (tried both colors). I can't check this app at red lights, can't check every fifteen minutes while walking in the airport to see if the gate changed. Even if I leave it running on my phone and come back to it five minutes later, it prompts for password entry again before I can see my flight.
Change seats Are you kidding? Can't change seats in app? What a joke of an app. That is one of the most basic on the fly features needed for a frequent flyer.
The app has gotten slower The app used to be quite fast, especially when used for changing seats. Now it seems to take way too long to bring up the aircraft seat map. It has become almost as slow as the us airways app. Also the flight status feature should show standby and upgrade availability for the selected flight.
Works great but missing features I would like the ability to book flights and request upgrades in the app. Also, it only show if the plane has wifi and doesn't mention outlets.
As bad as the airline itself After AA missed my connection last night, I'm on standby this AM with a confirmed seat for a flight late tonight. App doesn't show that. It shows I have a future flight next week for my return -- and I can't even view that reservation.
Worst App To Date Fails more than functions - AA should be embrassed they expect people to use this app. And, I am am Executive Platinum member, so I know their processes - the app doesn't following their models - terrible.
Not a problem with the app, just taking a personal, religious stand as you have clearly made in your Twitter picture of multi colored tv's. Mocking God won't fly with me, I'll drive before I fly with you again. App will be deleted.
The app, like the airline, sucks. The app, much like the airline, regularly suffers system failures, and is utterly outdated. Delta's app is better and that thing crashes every other time you press a button. I rue my decision to install this app almost as much as I regret not just paying the extra money to fly Delta. It would be helpful if future additions of the app and website let you add your advantage info to flights that don't have it already. Delta and United can save that information when they find it.
Useless for purchasing flight or checking price Can't you just do it the way every other company does?
Useless This app has been unusable for months! It says it must be updated, but there is no update available. Useless!
Looses data With under 4 hours to my flight, the app shows I have no flights. Given AA change the gate and terminal at random I require it to be reliable.
What Happened? This app worked great three weeks ago. Now it says I have no flights even when I can search for reservations and find it with the record locator code.
US Airways The app sometimes works. Much better than US Airways. I have an American flight today sold as US Airways for some stupid reason. When I try to check in, the app wants to send me to the US website which sends me to AA for seats and boarding pass. I can't get my boarding pass in this app. Is there any way to make this work? US Airways just needs to go away completely.
(Update) Failed precondition 412 (The app worked today. May have been a phone issue or time and date. Minus one star for no Windows Phone support.) This is all I get with login attempts. Checked for errors I'm typing or spaces. Tried user name and aa code. Even pulling information while logged in as guest produces this error. Have to use mobile site and that works but app is broken.
We should be able to purchase tickets and reserve seats through this app by now. Come on AA, it's 2015 already!
Inferior to us Airways app This app is inferior to the us Airways app where you can do so much more and get more information. I hope you make this app as good as that one before it gets shut down. In the meantime I will continue to use that app as much as I can.
American is another great airline. You guys are GR8! My favorite airline is a 3-way tie and you guys are so in it!
Best airline app I use. I love it! Update: It gets better and better.
What is the pt of this app? Unable to do anything on this app except see my reservation. Unable to check-in, have a boarding pass, change seats, etc.....
App ok, paid experience horrible paid for a main cabin seat for the extra leg room and ended up getting placed in a bulkhead. im 6'2" and have large feet so the lack of under the seat storage made the legroom a while lot smaller than a standard seat. on top of that the air vent above my seat (7f) was not working as well. having paid a significant amount more for a cramped hot seatis unacceptable. i had have had ok experiences in the past but after today i am very unlikely to fly american again.
Aircraft type? Would be nice if you included aircraft type in flight status, and book flight portion of app.
No longer works after android update to 5.1.1 It says an update is needed to use the app but when I select the "update" button it goes to Play Store where I am told that the app is incompatible with my device (Nexus 7 tablet). It says for phones only.
Functional and Reliable Good functionality that includes checking in, changing seats, downloading boarding pass and viewing flight status. Very reliable info automatically updates to show boarding time and gate changes.
Upcoming trips I could not see the upcoming trips in my account now, I don't know why. But several days ago I could see that, that's so wield. Hope you can fix the bug.
Android wear finicky I was looking forward to the updated android wear for my LG R. After installing the app, I noticed the app on the phone didn't update. After factory resetting the watch and reinstalling the AA app, it shows up. Looks much better and takes advantage of new wear features. However, tried to use it at ORD but wouldn't scan the bar code and gate agent looked impatient. Handed the gate agent my paper ticket.
Just updated... not so good so far. .. Unable to log in with any of the options... name, ff#... no explanation, just a grayed out login bar...
Could not log in. Even though I just logged in with same info on the web Removed since it was useless
Was awesome... Until the last update. App now asks for password constantly. Much prefer app to remember my password rather than asking at inconvenient times.
Cumbersome. ...Much Like the Airline Itself I was going to give 2 stars then I thought about the short comings of this app and how the competition doesn't have them and lowered it to 1 star. So hard to get flight notifications. I have to search the flight I'm already booked on thru a separate function. And I have to enter my cell # EVERY SINGLE TIME. Can't track the incoming flight because "it reflects a flight that has already departed". Of Course It Does. I'm as dissatisfied with this app as I am with American Airlines.
Poorly designed app I travel frequently for work so I use various airlines. This app is not very user friendly. It will not save trips unless you have your Aa account attached BEFORE you purchase your ticket. Delta and Alaska will save the trip to your phone and you can add your KTN and reward account afterwards. I had to type in my reservation code every time to pull up the status. Other airline apps will save it regardless. Also changing seats in the app is a joke. AA, seriously, there a lot of things you can do to improve.
Working well. Android wear integration is perfect. Low clearance gate scanners are not.
I dont need to fly planes I can just fly there myself, pfft...
AA and USAIR apps continue to fail with even basic functionality. For several months I have been forced to print boarding passes as neither app nor websites can seem to find my flights. It is as if to say, "why would you or anyone else fly on our airline?"
Worst App This is by far the worst app. I cannot even get my boarding pass nor look up my reservation. This happened with the USAirways app too. For a company like American Airlines and USAirways (owned by the same) to put out worthless app shows that the lack of quality of service. It's a shame. Based on other reviews, AA responds and say "we hear you." These responses have been stated many months ago with no resolve. Try copying Delta's or Southwest Airline's app. They work perfectly.
This app continues to until install on its own. I have to reinstall this app every couple of weeks. I'm using a Samsung Galaxy S5 phone.
If I could give this app -0.5 stars, I would. Arrived at the airport on time and tried to upload my pass from the app...it would NOT load. When it finally loaded the check in worker at the terminal was EXTREMELY rude, he said that the app took too long and now his terminal is closed. He walked away and now I've missed my flight to Miami...and according to American Airlines I can't rebook. I've been on the phone w/ these people for hours and have gotten nowhere. If you must fly I'd advise exploring your OPTIONS. Very poor customer service.
Boo Won't let me create a profile due to invalid amount of numbers for my telephone number.
Yes it is USELESS! Uninstalling. Reservations doesn't appear on my account. So why bother with this app? Not even the reservation locator works. It will redirect to the webpage. Waste of time!
complement good... personal that work at this airline, they are very generous and caring for the customers. im liked. ..
App is horrible Can't even check my luggage through the app because they think it's above the luggage check in to print and put your tag on the bag. And half the time the kiosk won't print tags and then you half to stand in line 30 mins to check your bags
Not sure how App designers could be proud of this product. Flight status feature is mickey mouse in comparison to United (i.e., you cannot see where flight is coming from) and the lack of purchase flight capabilities is shameful... don't you want your passengers to purchsse flights as easy and quickly as possible? Please hire new designers. You are losing money with this joke of an app.
Unable to check in Sorely disappointed with this app. I can't get my e-boarding pass. The app asks me if I want to upgrade to first class. When I decline, it stops the check-in process. It has a long ways to meet the standards set by its competitors, especially Delta.
Intl check in useless Don't even try to check in for an international flight on this app. Each of the date fields forces you to scroll through a pop up Calendar and go back however many years to find your birthday in passport expiration date. Then it won't let you go to the next field, so it's very difficult to successfully validate the passports. Just use the Website.
Was 5 star but I can no longer see the reservations that I make for work because we are required to use our own portal. V frustrating and defeats the entire purpose of the app for business travelers.
Just a web browser I wanted to book a flight using frequent flyer miles. The app just dumped me into a web browser with tiny widgets, didn't preserve my login, and didn't have access to saved passwords or data. That is considerably less convenient than just using the browser built into the device.
Android Wear boarding pass support This app would be a 5-star app if it supported boarding passes on Android wear. The Delta app has supported this for over a year. When will you support boarding passes on Android wear devices?
App requires password entry too often Good app. However I wold like to be availability of first class even if I have booked coach. Having to input my password multiple times in a single session is annoying. For instance moving from boarding pass to booking a flight. Also why isn't there a link to flight status and upgrade wait list from home screen?
Missed my flight thanks to this app Ohare had the longest security lines i had ever seen today. So i jumped in line and tried checking in from this app using latest version and Galxy s5. The app would hang and never checked me in. After several attempts i had to get out of line, print my pass, then get back in a line that took 1.5 hours. American agents had no sympathy. This was after my flight was cancelled yesterday due to high winds.
Works now App was fixed and I'm changing from 2 stars to 5. Thanks for American for fixing and following up. I like good customer service.
Good intention But still needs improvements. Many times the new departure times as well as gate changes are not updated. That makes it unreliable.
Last update no good Can't check in can't get boarding passes. No use now. Android wear had been working though and was using watch all the time for boarding passes. But now nothing works. Won't even update right.
Useless, doesn't even do the basics Tried to check in. No indication that I checked in. No electronic boarding pass. Tried it several times. same result, no boarding pass. Tried to check in on the computer. system tells me that I'm already checked in and I'm able to print my boarding pass. Don't even download this app.
Entertainment purposes only You can't trust all the info on the app to be right. Flight and arrival times don't update to accurate info. It says my flight from clt to dtw will arrive in 40 minutes. And we haven't left the ground yet.
Maps To go through Miami Intl. Map is slow or it doesn't respond. To change directions from one point to another is impossible. You can't find some AA flights status by number. I use Android version.
I should be able to see non revenue passengers like United Airlines app has. Thanks
Seems to be more stable after reinstalling After wiping and reinstalling the app, the random and unstoppable crashes have stopped. Hopefully they don't return
Immediately crashes after start, 100%.
Can't get boarding pass App now only allows me to do upgrade, not check in or get boarding pass. Not sure what happened, but please fix!
Horrible Can't purchase through the app, randomly kicks me out of my account and has problems logging back in, notifications don't work. Absolutely horrible app.
Decent The aa app is a good basic airline app, but not as intuitive or dependable as united or southwest. You will not always get alerts via the app nor are you able to use boarding passes for every flight
Pretty Basic Needs a lot of work to be considered a full featured app. Several options just redirect you to the default web browser on your device.
Much better This app has been improved and is easier to use
When it works, it's great It's a great app with a lot of nice and easy to use features. However, I constantly have an issue logging in ("system not available") and I have to log on manually via the web.
Recent update, frequent background crashes Frequent background crashes with newest update....
Awesome dev support New update was crashing on me but I emailed support and they helped me directly and fixed a server side bug with Android wear!
Keeps crashing Takes forever to check in and get the boarding pass. AND KEEPS CRASHING. SUCH A TRASH APP.
American Airlines This app is really cool
Does not work with my Samsung piece of junk.
Last update crashes all the time Please fix
Seem to be having random Force Closes in this build Seems that even when the app is running in the back ground it FC's a bunch of times.
Useful... This app is very useful in many ways but I do think it would be great if it had a place where you can track your flight to see where you are and how much longer is left of the flight.
Seems to time out a lot
Mr Very good
Love this app
AA American Airlines
STILL Can't Book Flight This is basically a joke now. Pathetic.
Issue with mobile boarding pass I can click on the check in button, but it will not show me checked in on the app, nor show the mobile boarding pass. I have a Samsung Galaxy S5 Active.
Decent, not a killer app yet Works smoothly. Would be very nice if it gave you any confirmation at all that your check in was successful. After you click "check in," it goes through the process, then returns to the main screen, and the check in button is still active, and there was no "you have been checked in message." When I travel, I need as few question marks as possible.
Valid phone # ???? Trying to enroll and it says a valid US phone # has 10 digits, I put 10 digits 5x's and it will not take it! What the heck??
Ehhh Never can load my Mobil boarding pass... Not really a useful app if that feature is always faulty.
Great app. Shows upcoming trips, current boarding passes and miles accrued. App works as designed.
Great app! Very easy to use, love that I can use it to change seats and that it updates me on connecting flight and baggage info before I even get off the plane.
P.o.s. Doesn't even f#$%#ing work. Thnx. Great help
Still great.....but..... I have found app this incredibly useful. Have started a new job and fly weekly and this app, with its Android Wear support has been a life saver. Love that it tracks my AAdvantage status. Although recent update took it off the home screen. Recommended. UPDATE: not sure what's going on but it is crashing all the time on my Nexus 5X all of a sudden. Have uninstalled and reinstalled but no luck. Please restore my confidence.
Not the best I've been flying a lot recently. Using the app for Alaska, United and this app. The other two apps work flawlessly. But this app only works halfway, if at all. Too buggy. Not user friendly enough. Doesn't sync well. Difficult to find your flight and even more difficult to get your digital boarding pass. Sorry guys, you have done work to do. Not impressed.
Useless Application Cannot even create the account. All registration information provided but keeps telling me to enter my 10 digit number. I did that several times to no avail. Besides that, there's a place that asks for your area code but the app totally disregards that. I am getting ready to travel so it would have been nice to have the application for check in purposes!
Worthless In 2016 there is no excuse to have an app that does not work, especially for a company of this size and usage. Delta app works perfectly, yet I cannot even check-in on this mobile app...likely because I declined the upgrade option.
American Airlines App needs much improvement. Delta, United, and Southwest are much better. Cannot access boarding passes and app is confusing to navigate.
Problems at critical times Often doesn't work at the airport and especially between flights. Ugh.
Good features, but boarding pass didn't work I loved the features and convenience of this app, but it failed where I needed it most: as a boarding pass. I won't use an app I can't trust to work.
Keeps crashing every 5 minutes on nexus 5x and gets hung up on the logging in splash screen. Useless in this state
Ok for basic info For some reason, this app crashes frequently on Android 6.0.1 (stock). Login sometimes takes 3-4 attempts. Shows my flights booked through AA, but not AA flights through other booking agents even with my AAdvantage #. Too many times this app goes directly to the web browser. As a result, I frequently just use the app to get my boarding pass but use the web browser for everything else.
Unable to check in. Pretty useless without this feature.
Not helpful The app partially works for me. I keep trying to view my trip and boarding passes, and nothing for my flight today is populating.
It doesn't work today. "Server unavailable" Looks like the app is down today. Possible DDoS attack?
It works And prefer to use digital check in and pass over standing in line
Checking flight status I downloaded this app on a whim when on a layover between flights because I wanted to check the status of the next leg of the fight. In the roughly 30 sec that I looked at it I was unable to determine how to do this with out creating an account. I googled "American airlines flight status" and found what I wanted immediately. I think this is a common, possibly the most common thing to want to know when at an airport, so a user should be able to do any time, easily, with no account. I then uninstalled it.
Very nice... Near fantastic now The bag tracking is a fantastic feature right on the main page showing each scan. Very nice. Android wear working again so no issues there. He improvements and extremely pleased with how will it is working now.
Wasted time setting up Filled in all the information and it would not let me access a country for the phone number , annoying. Deleted no more American Airlines . no time for Junk technical crap
Fails More Than Works Problematic. Out of the dozen times that I've tried using the App over the past several months it fails - server issues, or it spins and spins, or it gets caught in endless loops taking me to the same screen over and over. I do the updates and it breaks again. I think I've only been able to successfully use it once. Recently, was getting ready to board a flight and everyone who was relying on this App for their boarding pass had to get out of line and get a paper boarding pass printed. They were peeved.
Smooth interface I liked how it makes the mobile boarding pass so easy, even on my smart watch! I just wish that it would have more features, like paying for checked bags in the app, alerts for check in time and for surprises during travel, and some notification when I leave security checkpoint to tell me which gate to go to. I also wish the check-in was 5 or 10 times faster by removing the lag time in your server. I thought airline apps would be underwhelming, but it exceeded my expectations!
It's not up to date We were stuck in Trinidad but the app kept saying our flight is ontime. So useless and it's not the first time. They don't give upto date alerts. My husband was stuck in Denver they had a snow storm and the app kept saying his flight is ontime, like seriously
Why did they remove SFO terminal maps from the app?
Date entry For DOB and passport date are time consuming to scroll through should allow direct entry.
PreCheck Not Showing Up Recently the precheck does not show up. After passing the security line, it shows up. Isn't it a little too late for that? My preTSA is still valid.
Why remove SFO in update?
Size Does this app really need to be 28 megabytes? That's kind of huge for an Android app thar only does what this does.
Can't save flight! I search for my flight and it's neither in my account nor the widget. No way to view our save. What gives?
Wont accept my phone number as a valid number
Does not update delay information I am writing this as my flight is delayed. The application has not alerted me as if yet.
Remember your password Because you will need to type it in every 5 seconds. I tried to make a simple change to my account info and I had to type in my PW 5 times to do so. Also what's the deal with sending you to the website to choose your seat. Poor design all around but 2* since it works most of the time for the basic features.
Excellent App with Nice Features The basic functionality for managing flights and getting boarding passes is solid. There's nice attention to detail in features like turning up the brightness automatically when a boarding pass is displayed. Above-and-beyond features like terminal maps and navigation are nice to have, but are fairly slow and clunky (on Nexus 6P). I happen to know that the navigation works smoothly on the iOS app and hope that AA brings the Android version up to par.
Why can't you enable searching for flights and booking/paying for them on the app itself natively? All other airline apps do it. This app takes me to the browser with a horrendous UI. But all other features work fine.
App changed seat selections I used to love this app and have never had any problems. But my most recent trip I booked two seats next to each other but when I went to check in we had no seats. So I checked in and picked two different seats and got boarding passes, problem averted. Checked this morning before our flight and our check in was wiped out. Had to check in again and now we're not sitting anywhere near each other on the flight. What's the point of picking seats and checking in if the app doesn't work. Don't trust it anymore
Unreliable I just had my reservation disappear, while I'm still enroute. Thankfully I have a paper ticket - I recommend in the strongest terms possible that you do not rely on this app to work.
Poor us airways integration Overall this app works great. Unfortunately, it won't allow me to choose seats on US Airways legs of a codeshare flight. (first leg is US Air and the second leg is American.)
Nice look but just directs to Web browser?! It's 2016... Let's build everything within the app!
Excellent job on this app! Made my trip incredibly easy. Digital tickets show TSA preboard, gives you real time updates and gate changes, shows you terminal maps, shows seating and seat change request.
Pretty awesome app I've found zero issues after 6 months of use. The android wear micro app is super convenient.
Previous boarding pass issue on Huawei watch fixed. Thx! .
Spotty at best Used to be good, but now it's almost always impossible to check in with the app.
Great functionality Should respect the phone's setting to display time in 24 hour clock notation instead of the confusingly repeating 12 hours one. They're a global airline after all.
Server Not Responding... Ever Always get the message "server not responding" on multiple phones. Seems like an app issue.
Slight improvements Added back a star for fixing my Android Wear issue. Still would like to see potential EQM earnings for upcoming flights. The calculations for these should be pretty easy to code into the app, even the most complicated ones, as long as there are set rules.
Poor booking options Very limited options for selecting flights, no nonstop, no partner carriers.
Mixed bag Application generally works well but widget mostly does not function correctly
Why can't you pay for checked bags on this app I was able to checkin on mobile app. I see my 1st flight. I have a connecting flight that is the international leg. Why can't I pay for my checked bags. Also can't see boarding pass for connecting flt. I wanted text notification, and it won't allow the country selection so I had to revert to email. That's a problem.
I LIKE IT (but I don't expect PC) Worx just fine for me (but, then, I don't expect PC functionality from my phone apps). Maybe I should. ALSO, for 30 years, now, AA 's been "beddy beddy good to me" (& for me). ?
Must have for the road warrior. This is a great app for travelling on American Airlines. It quickly updates gate changes, baggage claim info, time changes, upgrade requests, and more.
Ok. Works fine on Galaxy s7 Marshmallow 6.0.1.
Junk Wont let you do anything without creating a stupid account and the create account function wont work.
The only time I've ever rated an app. Change the select date modal - to have to go month by month for a birthday to select my birthday (for passport info I know you have - I'm EXP) is poor UI and UX. Fix this and I'll re-rate the application. Until then, this application is unusable by anyone not born in the last year.
American sucks I will pay 1000.00 extra to another airline before I ever think of flying with them
Passport issues It asks for DOB, but will only allow you to select the year by scrolling back through every month.....400 scrolls? Gave up.
Not sure whats happening So i just got elite status today and now im only displaying 3 trips that i purchased for other people and not my 9. Try and refresh and it crashes......
Used to be great BUT for a few weeks now it doesn't really update my trips. I'm showing two previous trips that won't go away, and only 1 trip out of 4 upcoming that does show. I've uninstalled and reinstalled, logged out, etc and still nothing. However, online everything looks right.
BAD Service -- app has no way to contact customer service App needs a method to tell the company what is happenning. The AMAZING service of one employee is over shadowed by the indifference of another. Score from a Platinum customer == ZERO.
Worst airline EVER!!!!! Don't ever fly with American airline, they won't make sure that you are taken care of if it's their fault when you miss your flight.... I had a connecting flight and due to the gate being occupied for over an hour I missed my connecting flight. When I went to the gate the guy at the counter didn't even seem like he cared he just printed a ticket and then started joking with his supervisor. I asked for an earlier flight and he didn't even look, he kept talking with his supervisor,everyone was UNPROFESSIONAL
The app keeps crashing when I log in and try to sync I installed the latest update. Now every time I sync my reservations the app crashes. I called customer support, the support was subpar to say the least. The representative keep giving me directions as I was using the Web page not the mobile phone application. While placing me on long hold times. It was obvious they did not know there was an American Airlines Android App. When I ask for the prior version that worked they informed me everything is hosted in the internet. Once again confirming they had no clu
I tried to book tix through the app and didn't find it to be user friendly. This is primarily because I have no clue which price categories would be best for me or what the difference would be between the different code shares.
Flaky mobile boarding passes I routinely have trouble getting mobile boarding passes and they aren't located in an intuitive place. Since that is a major purpose of the app it is failing miserably. AA could learn a lot by looking at other airline apps.
Needs an update desperately This app needs to be updated yesterday. There's an issue where it won't allow you to select a country code for your phone number, and without that, you can't save your account information. EXTREMELY frustrating. Then when I call in to the "service" line they have, all they can tell me is that my issue doesn't exist. Really??? Because I'm experiencing it right now.
Worst App Once again - latest version - good signal - no boarding pass for second flight. Terrible customer service - did not speak English well and did not understand the question. Too bad and sad - AA used to be a quality brand. Feels like a low cost carrier in every aspect. Time to reconsider loyalty.
Simple, Easy, American Great app by a great airline. Hate carrying around paper boarding passes and love tracking bags as well as the push notifications for flights.
Just ok Great for booking flights and checking in. App is still showing as on-time, but flight should have taken off already and the plane still hasn't arrived. App is not even close to real time. Very disappointing especially when I have people waiting for me.
Not dependable on Android phone!! I keep getting "server not responding" after one or two responses when changing seats, checking in or visiting my reservations. I cannot depend on it at critical times such at airport entry etc.
Not useful Not a very useful app, downloaded because I'm traveling with AA and wanted to use it for boarding passes, etc, but not able to because I didn't purchase my tickets directly through AA (purchased through rewards program instead), so out of luck. Disappointing.
Way behind the other airline apps You can't even look up the cost or book flights with this app. United, Southwest, JetBlue, etc all have apps where you can book flights without the app opening an explorer or Chrome page. Seriously AA, step up.
No standby list This app is not useful for those of us who fly standby. When I click on flight info, it doesn't tell me how many people are on the list or what number I am. That's the only reason I downloaded the app... :( Please fix this!!! (I need the standby list without logging in, I don't have any info to log in with as I fly standby!)
Change Widget Style on Mobile Screen I want to be able to still see my background..most phones will allow the user to adjust the contrasted balance on their own. Some widgets are clear which makes things look way better. Thank you
Failure to generate boarding pass reliably While this app has multiple uses it really only has 1 job. Generate my boarding pass, it failed to do that. This needs to be addressed immediatly.
Delta does it better. WTF is record locator? Try using language and terms that are not behind the desk specific. Total B.S. If I fly your airline once a year I shouldn't have to log in as a member to get my boarding pass. The Delta app is so much more intuitive. Hey American take a page from Delta and make it easier to use this app. Oh and a spot to take a photo of where I parked my car in the app but almost impossible to find my boarding pass. I think I can handle a pic of where I parked on my own. Just sayin, priorities
One star entirely due to the poorly planned Passport expiration entry and birthdate entry. I thought going to a future date for Passport expiration was annoying, but clicking back to my birthdate was far worse. Are you really going to make me click through 12 months for every year of my life to go back?
Helpful Get flight status notifications long before the information is updated on any display in the airport. It's a real shame I've found this app so helpful. As long as passengers are treated as packages, with no life or feelings, these apps will remain necessary.
Boarding Passes? Seems useful, and I see where my boarding passes could and should be, but despite showing my complete itinerary, it shows no boarding passes. Had to take a photo of them from the website. No instructions on how to import the passes. UPDATE: Now I am at the airport and my current itinerary disappeared... My next flights in 3 weeks is there, but not today's.
American Airlines app Made me feel like a professional traveler! Checked in, loaded boarding pass, even changed my seat: all done, on my cell phone, at home, the night before. Showed curbside scanner my phone & drivers license, walked straight through. The entire process took 10 minutes! No security issues, no baggage lines. Awesome, flying is fun again! Love, love, love this app!
POS Worst app I have ever had on my phone. Doesn't do much for the frequent traveler or for that matter, ANY TRAVELER. AA is worse than United. I really hate United, so that's saying a lot.
Link to Navi App Just a suggestion. It would great if it has a link to the navigation app to the airport.
Worst airline This airline never failed to leave on time. Plane get delayed constantly without any notoce. The worst customer service.
It doesn't want to work It keeps saying to display your boarding passes you must do it on your phone. And I've done that many of times and it still says the same thing over and over again. I'm using a LG watch
Pointless Can't book a flight directly from the app, takes you to mobile website and can't even redeem miles.
Never know what this app is doing When I created the trip, I was able to change seats the app, but after ticketing this app now wants to go to the external browser and you have go through a lot of effort to change seats. App is total junk if it has to go outside the app for any reason!
I have been flying on another airline for work, on this trip I was booked on AA. I installed the app mostly for the electronic boarding pass. I got on my flight we rolled away from the gate and ended up coming right back. We ended up deboarding due to bad weather at my destination. We were told that in an hour we would be updated. I found a workstation to sit at and work on my presentation. I had my phone there waiting to see the updates on my flight. I was 2 gates down from my actual gate, thinking that I could get to my gate in 2 minutes once I saw the update. There I sat with my headphones on working and checking the mobile app. When it updated it showed my flight had already departed and the original time was still listed. Now I have to spend 7 hours on 2 flights tomorrow to get to my destination asap. Yes I could have sat at my gate waiting, but it is 2016 and that it the whole point of mobile apps. The airline I normally fly doesn't have this issue. After this trip, I will go back to the other airline. Updating flight times on ane app isn't rocket science.
Doesn't work I have a 5 leg flight coming up. Only lists 1 of the terminal maps out of the 5 I am going to. Where's the other 4??? Come on American. Get it together here...
Poor Multiple Ticket Options When you have multiple connections, it would be beneficial to have access to ALL tickets. United, Virgin, Delta do this... Why not AA?
Not reliable. This app crashes consistently on my Samsung S6 edge. It's really disappointing but typical of American Airlines. They are showing more and more that that have no interest in taking care of their customers.
Good for American It would be better if it Allowed check in for partner airlines!
No notifications of gate change Almost missed my flight because AA decided to change gates and received no notification on my phone like we used to. App always has issues with each patch
Very poor app I have used this app a couple of times. Was pretty decent the first time . I've flown one leg of a round trip and there's absolutely no information on the return leg on the app. Also my electronic boarding pass wouldn't work I had to go get a paper one
Horrible UI Worse app I ever experienced. To check-in you have to click on the magnifying glass and click check-in. For some reason these clowns didn't list it in the main selections listed or options.
Good app but shows duplicate trips Decent app that I have used frequently over the past two years. However, the most recent update has resulted in duplicate entries for one trip. Same record locator number, seat assignments, and flights. Sounds like a bug to me.
Widget troubles Great app, constantly improving content. BUT widget is incompatible with Google Now launcher as of 2016-06. Works with standard Launcher3 Android 6.0 on Droid turbo 2
Could be much better Whoever was the Product Mgr for this app should be fired for incompetence. Unlike other airline apps, to simply get a boarding pass u have to go remember your login credentials wheras other airline apos u can easily do so without having to sign. Very poor. Also the menu is very poor and needs updating
Can't book award travel Unlike the apps for Delta, United, Southwest and Alaska you cannot book award travel on American's app. Appears American has found a new way to make it more difficult to use your miles! A one star rating is generous. Too bad you can't give a zero star rating.
Bad luck. I tag my flights every time, change or pick my seat and never get mileage credit until a month later when I must submit a request. Delta has been 100 % error free.
Worst app ever Trying to register as a new user and the register button is not active. Do not indicate what was I missing, if at all during registration.
Need fix Record locator not readable on boarding passes, overlapping with date. Sent e-mail
Excellent app. The one thing I wish is that you could purchase tickets directly in the app instead of being taken to the website.
Could be faster Overall a good app.. Very slow to start.. Otherwise must have app if you are a freq AA traveler
Nice app The app works well and the functionality is decent. However, I wish that booking was built into the app and searching award flights was not as cumbersome as the current process.
Current release buggy!!! Buggy version out right now
Great app Other than the occasional connection challenge, this app works great. Very helpful for frequent AA fliers
Not so good Having a lot of trouble.
Always worked great, bit this latest version keeps crashing my phone...
Unbelievable STILL Can't Book Flight Utterly pathetic.
What happened? Very buggy since last update. Never had problems with it until now.
Helpful App, But Didn't Keep Up With Multiple Gate Changes Flight 2632 out of SMF to DFW started out at gate A5. The flight switched to A2, then switched again to A4. The app missed the last change before boarding, and never updated even after I arrived at my destination. Glad I heard the page!
Excellent Travel Companion This app is very useful and I find it to have all the features easily accessable. You can check in, change seats on the fly and access your boarding passes. I find the app notofications to be very useful and near real time. You will be the first to know about gate changes, delays and cancellations!
Not getting better with time. Itinerary change would not load. Waited two days before being forced to clear the cache to see the flights. Flight delays meant rebooking and new segment kept crashing app when I tried request a seat. Too bad and very sad - AA used to be a quality brand. Feels like a low cost carrier in every aspect.
Frustrating updates a useful app. But I find it frustrating when you are forced to upgrade to a new version to even use it at all! Sometimes it is not a convenient time or place to download and install an update, but too bad for you, since once the update is required the old version is useless.
Warning! Locked Up All App Updates I went to install this app on my tablet, it failed to intall but won't stop trying. Now none of my apps can update because this app is clogging the download buffer. I've tried to use "stop" but it's not accessible. My tablet is now worthless without professional help or a factory reboot. Unhappy is an understatement.
Horrible app Compared to competitor apps this one is horrendous. I usually end up doing as much as I can the old school way. Basic things, like having all the boarding passes for an itinerary, can't be done in this app. Many changes take you to the website. On United, JetBlue, you can do everything including get all your boarding passes! And the UI is not intuitive. They should scrap it and start over using a competitor app for vision.
Unnecessary notifications The app has recently start making audible notifications for trivial events, e.g. Your flight departs in for hours. Really nice when it wakes me up two hours before my alarm. If were to encounter the product manager at the Admirals Club, I would kick them in the crotch to let them known how it feels to be jolted awake at 2am for no particular reason.
Poor navigation Respect to A A for putting out the app, but it pales in comparison to other airlines. It is not intuitive, and it hides information on flights. In a multi flight trip, I can currently only see info on one flight. Alaska and united have great apps, and even though I loathe frontier, their app is also superior. Decent flying experience though!
Unbelievable I don't ever write reviews, but I'm making a point to write this one. I bought 6 tickets and chose all the seats so we were all together. Checked into flight via app no problem, made it through security no problem. Went to board the plane and they claim we aren't checked in and our seats have changed. Now all 6 of us are spread across the plane in random locations. The attendant had the audacity to blame me for not checking in! How did I get a boarding pass if I am not checked in?? Will never fly AA again.
Just freezes up I put in the information to get my flight update and when I say check status it freezes. It is not very friendly either it keeps taking you to the screen to join the advantage or elite membership. All I want to do is check my flight status, I don't travel that often , so I don't even have American Airlines miles program. I normally fly Delta and their app is extremely user-friendly and it works.
Used to work ok. We've been sitting on the tarmac for an hour waiting to take off. Still shows us as being on time to land. Pushing out and then sitting on the ground is not the same as on time. I have had this happen numerous times in the last few weeks due to storms.
Okay app... But no more I fly a lot and have many apps for different airlines... But for some reason, I cant' check in with this one... I've been trying all day and it keeps saying to try again later
Since update get nothing but errors Since updating this morning, the app has lost all of my info; elite status, miles, etc. And trying to do anything just brings up a pop-up stating "We had a problem communicating with the server." Not impressed!
Great functionality but should respect the user's global setting to display time in 24 hour clock notation instead of forcing on us the confusingly repeating 12 hours one. They're a global airline after all.
Notification won't stop Nothing I have done stops the app from waking me up in the middle of the night with notifications I don't need. I have set up quiet times on the website and even completely logged out of the app. Even when I click not to keep me logged on it doesn't work. Not having a simple 'turn off notifications" as part of the app is unacceptable.
Useless I double and triple checked all my details and it still can't find my reservations. I can see them on the website just fine. Not in the app. Useless!
Incorrect Info Updates Even after software update, the flight info is incorrect compare to calling AA Flight Info for status updates. Rather call & listen to automated voice than using the mobile app. Until this is fix, will have to deal w/ calling (inconvenient but better than getting to the wrong terminal & gate).
Broken features When using the "check in" feature, it brings you to a screen with passport # & expiration date. Both of these values had been correctly autofilled. When you click next, you get a pop-up that says "telephone numbers should be alpha numeric and a maximum of 15 digits". Meanwhile, there was no telephone # field on the screen.
Brutal app - just like AA Doesn't show standby lists or new itinerary when doing same day standby. Far inferior to UA's and DL's app - kind of like the entire airline these days.
Crash and burn I just updated the app and now it crashes on launch using my tablet. Hopefully my phone won't have the same issues before my next flight...
Ok App... Missing many features This app is ok and has some decent features that would be expected, however some really important features are lacking. You cannot book directly on the app, more flight information would be good such as flight duration and distance.
Poor functionality Could not get reliable info on flight that was delayed 10 hrs. It would simply update with another false hope of departure in hour or hour and a half increments all day long
Record locator doesn't work Record locator can't load my flight. I tried the iOS version and it does work on my iphone. It seems to be a problem that happens only Android's.